Your assistant will occasionally get something wrong — a price it phrased oddly, a policy it applied too literally. Every mistake is visible, traceable, and fixable in a minute, and nothing involving money goes out behind your back.
Start on the Calls page: every answered call has its recording and full transcript. Tap "why?" next to any answer the assistant gave to see exactly which price-book or policy line it came from. That's usually the whole diagnosis — the assistant repeated what it was taught, and one line needs updating.
Fix the source in Settings → Business brain: price book, policies, hours, and FAQs are all editable there, and saves reach the assistant immediately — the very next call uses the corrected answer.
While you sort something out, you stay in control of the conversation itself. Any text thread can be taken over with one switch — the assistant goes quiet and you type as yourself. Payment reminders can be paused per invoice, so one sensitive customer never gets chased while you talk to them. And an abusive caller can be blocked right from the call log.
Money is the backstop: quotes, firm reminders, and anything touching refunds or discounts wait for your approval unless you've deliberately granted autonomy in Settings → Approval rules — and the riskiest rows there are locked to "ask first" permanently.
What it costs: nothing — corrections, takeovers, and approvals are part of every plan.
Related
Your assistant, at a glance
See everything your assistant does from one page — its health, what it knows, its voice, and call routing — and where to change any of it.
Your Inbox
Your assistant's plain-English write-up of everything it handled — calls, voicemails, and your daily briefing — a two-minute morning read.
Your call & text History
Every call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support