Your assistant will occasionally get something wrong — an answer it phrased oddly, a policy it applied too literally. Every mistake is visible, traceable, and fixable in a minute.
Start in Calls: every answered call has its recording and full conversation. Tap Why this answer? under any answer the assistant gave to see exactly which service, policy, or FAQ line it came from. That's usually the whole diagnosis — the assistant repeated what it was taught, and one line needs updating.
Fix the source in Settings → Business brain: services, questions and answers, policies, hours, and emergency contacts are all editable there. Save, and your live assistant has the corrected answer within a few minutes.
While you sort something out, you stay in control of the conversation itself. Any text thread can be taken over with one switch — I've got this thread — and the assistant stays quiet there until you hand it back, while you type as yourself. And an abusive caller can be blocked right from the call: the … button beside Call back holds Block this caller.
Anything your assistant isn't sure of becomes a message for you — it never discusses money at all — and the riskiest rows in Settings → Approval rules are locked permanently — a follow-up booking after a call always asks you first.
What it costs: nothing — corrections, takeovers, and approvals are part of every plan.
Related
- Your assistant, at a glanceSee everything your assistant does from one page — its duties, what it knows, how it sounds, this month's allowance — and where to change any of it.
- Your InboxYour assistant's plain-English write-up of everything it handled — calls, voicemails, and your morning briefing — a two-minute morning read.
- Your calls and textsEvery call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.