The Electrical office that answers at 2am — and books the job.
Residential & light-commercial electric. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for electrical, then learns your services and policies.
Electrical calls carry a safety weight most trades don't. A sparking outlet or a burning smell behind a panel isn't a booking question — it's a get-a-human-now question, and the callers who need that answer are also the ones least likely to leave a voicemail. Meanwhile the bread-and-butter work — panel upgrades, EV chargers, fixture installs, GC inspection requests — arrives as calls you're too busy on a job site to take.
Conduit's electrical assistant treats those as two different jobs. Sparks, smoke, burning smells, and exposed live wires escalate to you immediately, with the caller told plainly to keep clear (and to call 911 first if there's fire). Everything else books: troubleshooting visits, panel and EV-charger assessments, inspections — each with a realistic time block, a confirmation text, and the details captured. GCs asking for a COI get logged and flagged to you instead of lost in voicemail.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- sparking outlet or panel
- burning smell from wiring or panel
- smoke from any electrical device
- exposed live wires
- whole-home power loss with utility confirmed fine
- Safety triage (sparks, burning smells, dead panels)
- Inspection scheduling
- COI requests from GCs
- Panel and EV-charger inquiries booked as assessment visits
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
Saturday, a warm outlet and a worried homeowner
A homeowner calls about an outlet that sparked when they unplugged a heater — it's warm to the touch and they're nervous. The assistant answers instantly, discloses it's AI, and treats it as the safety call it is: stop using the outlet, flip the breaker if they can do so safely, and a human is being reached now. Your phone rings with the situation already summarized; if you can't pick up, your backup rings next and the caller is never left hanging. The panel-upgrade lead that would have come from handling this call well is captured in writing — name, address, symptoms — before you've said a word.
Common electrical services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Service call & troubleshooting | ~60 min visit |
| Outlet or switch replacement | ~45 min visit |
| Breaker replacement | ~60 min visit |
| Ceiling fan / fixture install | ~90 min visit |
| EV charger install | ~240 min visit |
| Panel upgrade estimate | ~60 min visit |
Questions from electrical owners
How does it handle a call about sparks or a burning smell?
As an emergency, every time: clear safety guidance (keep clear of the device, breaker off only if safely reachable, 911 first for fire or smoke spreading), then immediate escalation — your phone, then your backup, then an SMS blast — until a human has it. It never talks a caller through electrical work.
Can it book panel upgrades and EV-charger installs correctly?
It books them as assessment visits — the honest first step — with the details you need captured up front: panel age and capacity as the caller knows it, the vehicle or charger involved, the home's setup. The quote itself stays yours; the assistant never prices a panel or an install on the phone.
What does it do with general-contractor and COI requests?
It recognizes them as business calls rather than homeowner calls: the GC's company, the job site, what's needed and by when get captured and flagged to you in the morning brief (or immediately if urgent), so an inspection window or COI request stops dying in voicemail.
Will it dispatch or promise arrival times I can't keep?
No. It books against your real calendar with the buffers you set, and for emergencies it reaches you rather than promising an ETA it can't know. Callers get honest language — 'a licensed electrician is being reached now' — not invented dispatch times.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Cleaning services · General contractor · HVAC · Landscaping & lawn care · all industries
Capabilities on this page last verified August 2026