For Pet grooming & boarding
The pet grooming & boarding front desk that answers at 2 am — and books the job.
Groom & boarding requests, breed and size intake, appointment reminders. Your assistant starts from a playbook for pet grooming & boarding — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for a grooming or boarding business answers every call, books the right-length groom by breed and size, states your vaccination policy, and takes boarding requests with the dates. Grooming and boarding calls are all particulars: the doodle that needs the full two hours, the cat that must be the first appointment of the day, the boarding drop-off that can't happen without a current vaccination record. Get a detail wrong and the day jams — a big dog in a small slot throws off every appointment behind it.
Conduit's grooming assistant books with the particulars built in. Breed and size intake happens on the call, so a bath-and-brush books a different block than a full groom on a large dog. Your vaccination-record requirement is stated when the client books, boarding requests are captured with the dates for you to confirm, and confirmations and day-before reminders cut the no-shows that eat a groomer's morning. If something goes wrong in the facility — an injured pet, an escape — the call reaches you instantly.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- a pet in the facility is injured, bleeding, or in medical distress
- a boarding pet is seizing, overheating, or having trouble breathing
- a grooming injury or allergic reaction needs the owner and a vet now
- a pet has escaped or gone missing from the facility
The playbook it starts from
- 01State your vaccination-record policy when a client books
- 02Breed and size intake so every groom is booked the right length
- 03Grooming bookings, and boarding requests with the dates captured for you to confirm
- 04Drop-off times booked into your real openings
- 05Pre-appointment confirmations and reminders
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
A new doodle, a boarding stay, and a missing vaccine record
A new client calls about grooming their goldendoodle and boarding him next month. The assistant asks the intake questions that keep the day honest — breed, weight, coat condition, last groom — and books the right-length appointment with a confirmation text. For the boarding stay it captures the dates, states your vaccination requirement, and sends the request to you to confirm, so the record conversation starts before drop-off instead of at the counter. When the client calls back a week later to move the groom, the assistant moves the booking it made against real capacity. Nobody at the front desk stopped mid-groom to handle any of it.
Service template
Common pet grooming & boarding services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Full groom - small dog (under 25 lb) | ~90 min |
| Full groom - large dog (60-100 lb) | ~120 min |
| Bath & brush | ~60 min |
| Nail trim | ~15 min |
| De-shedding treatment | ~75 min |
| Overnight boarding (per night) | ~1440 min |
| Doggy daycare (full day) | ~480 min |
| Teeth-brushing add-on | ~15 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from pet grooming & boarding owners
Can it book the right appointment length for the dog?
Yes — breed and size intake is part of every booking call, and your service template carries the honest durations: a nail trim, a bath-and-brush, and a full groom on a 90-pound dog book very different blocks. The day stays on schedule because the calendar reflects reality.
How does it handle vaccination requirements for boarding?
It states your policy when the client books or asks about a stay, so the record conversation happens ahead of time instead of at the counter. The reminder texts themselves stay short — the day, the time, and a link to change it — so the requirement is stated on the call rather than repeated in them.
What happens if a pet is hurt or escapes while in my care?
Facility incidents are emergencies in this playbook: an injured or distressed pet, a seizure, an overheating boarder, or an escape escalates to you and your backup immediately, so the groomer dealing with the animal isn't also working the phone.
Can it cut down my no-shows?
That's what the confirmation-and-reminder loop is for: a confirmation text at booking, a reminder before the appointment, and self-serve rescheduling so a client who can't make it moves the slot instead of abandoning it. Cancelled slots become open inventory you can fill rather than silent gaps.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Fitness studio · Salon / barber · Appliance repair · Auto repair · all business types
Capabilities on this page last verified October 2026