The Pet grooming & boarding office that answers at 2am — and books the job.
Groom & boarding booking, vaccination & pickup reminders. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for pet grooming & boarding, then learns your services and policies.
Grooming and boarding calls are all particulars: the doodle that needs the full two hours, the cat that must be the first appointment of the day, the boarding drop-off that can't happen without a current vaccination record. Get a detail wrong and the day jams — a big dog in a small slot throws off every appointment behind it.
Conduit's grooming assistant books with the particulars built in. Breed and size intake happens on the call, so a bath-and-brush books a different block than a full groom on a large dog. Your vaccination-record requirement is stated at booking and repeated in the reminders it already sends before drop-off, boarding stays book with pickup windows coordinated by text, and confirmations and day-before reminders cut the no-shows that eat a groomer's morning. If something goes wrong in the facility — an injured pet, an escape — the call reaches you instantly.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- a pet in the facility is injured, bleeding, or in medical distress
- a boarding pet is seizing, overheating, or having trouble breathing
- a grooming injury or allergic reaction needs the owner and a vet now
- a pet has escaped or gone missing from the facility
- Vaccination-record reminders before drop-off
- Breed and size intake so every visit is booked right
- Grooming and overnight boarding scheduling
- Drop-off and pickup window coordination
- Pre-appointment confirmations and reminders
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
A new doodle, a boarding stay, and a missing vaccine record
A new client calls about grooming their goldendoodle and boarding him next month. The assistant asks the intake questions that keep the day honest — breed, weight, coat condition, last groom — and books the right-length appointment with a confirmation text. For the boarding stay it captures the dates and explains the vaccination requirement, and the booking's own reminders repeat it before drop-off so the record shows up ahead of time instead of at the counter. When the client calls back a week later to move the groom, the assistant reschedules it against real capacity. Nobody at the front desk stopped shaving a dog to handle any of it.
Common pet grooming & boarding services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Full groom - small dog (under 25 lb) | ~90 min visit |
| Full groom - large dog (60-100 lb) | ~120 min visit |
| Bath & brush | ~60 min visit |
| Nail trim | ~15 min visit |
| De-shedding treatment | ~75 min visit |
| Overnight boarding (per night) | ~1440 min visit |
| Doggy daycare (full day) | ~480 min visit |
| Teeth-brushing add-on | ~15 min visit |
Questions from pet grooming & boarding owners
Can it book the right appointment length for the dog?
Yes — breed and size intake is part of every booking call, and your service template carries the honest durations: a nail trim, a bath-and-brush, and a full groom on a 90-pound dog book very different blocks. The day stays on schedule because the calendar reflects reality.
How does it handle vaccination requirements for boarding?
It states your policy when the stay is booked, and the appointment reminders it already sends repeat the requirement before drop-off — so the record conversation happens ahead of time, in writing, instead of at the counter. Day-of surprises mostly disappear once the expectation has been set twice.
What happens if a pet is hurt or escapes while in my care?
Facility incidents are emergencies in this playbook: an injured or distressed pet, a seizure, an overheating boarder, or an escape escalates to you and your backup immediately, so the groomer dealing with the animal isn't also working the phone.
Can it cut down my no-shows?
That's what the confirmation-and-reminder loop is for: a confirmation text at booking, a reminder before the appointment, and self-serve rescheduling so a client who can't make it moves the slot instead of abandoning it. Cancelled slots become open inventory you can fill rather than silent gaps.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
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Capabilities on this page last verified August 2026