The HVAC office that answers at 2am — and books the job.
Heating, cooling & air quality. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for HVAC, then learns your services and policies.
HVAC phones follow the weather. The first cold snap and the first heat wave each bring a wall of no-heat and no-cool calls, all landing in the same afternoon your crews are fully booked — and the callers who can't get through call the next shop. The rest of the year, the money calls are quieter: the replacement inquiry, the maintenance-plan renewal, the tune-up a homeowner finally got around to booking.
Conduit's HVAC assistant is built for both seasons of that job. It answers every surge call instantly and triages by season and safety — a gas smell or CO alarm escalates to a human immediately, a no-heat call with freezing temperatures jumps the line, a thermostat question books as routine. It captures install and replacement inquiries with the details you need to price them, schedules tune-ups and maintenance-plan visits into your real availability, and texts back every caller you miss during the rush.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- gas smell or suspected gas leak
- carbon monoxide alarm
- no heat with freezing temperatures or vulnerable occupants
- burning smell from furnace or vents
- sparking or smoking equipment
- Emergency triage by season (no-heat / no-cool)
- Maintenance plan scheduling
- Install inquiries captured for the owner to price
- Permit notes on replacements
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
First freeze of the year, 6:55am
An elderly homeowner wakes to a cold house and calls before your office opens. The assistant answers, discloses it's AI, and asks about the situation: no heat, outside temperature below freezing, an older occupant home alone. That combination is an emergency in the HVAC playbook — it gives simple guidance, then calls you and your backup until a human picks up, with the address and details already captured. The three routine calls that follow it that morning — a tune-up, a thermostat swap, a filter question — book themselves into open slots without interrupting you once.
Common HVAC services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Diagnostic visit | ~60 min visit |
| AC repair | ~90 min visit |
| Furnace repair | ~90 min visit |
| Seasonal tune-up | ~75 min visit |
| Thermostat install | ~60 min visit |
| Ductwork repair | ~180 min visit |
| System replacement estimate | ~60 min visit |
Questions from HVAC owners
Does it know a furnace emergency from a comfort call?
Yes — the playbook triages by season and safety. Gas smells, CO alarms, burning smells from a furnace, and no-heat in freezing weather escalate to a human immediately with safety guidance first. No-cool in mild weather, tune-ups, and thermostat questions book as normal visits. The lists are yours to tune per season.
Can it handle the first-cold-snap call surge?
That surge is exactly what it's for. It answers more than one call at once, so the 7am wall of no-heat calls doesn't become a busy signal; every call is triaged, booked, or escalated by urgency instead of by who got through first — and anyone who hangs up before it answers gets a text back in seconds.
What does it do with replacement and install inquiries?
It captures them properly instead of fumbling them: the system's age and symptoms, the home's situation, the caller's timeline — then books an assessment visit and flags the inquiry for you to price. It never quotes replacement numbers on the phone; permit notes and pricing stay with you.
Can it schedule my maintenance-plan customers?
Yes — seasonal tune-ups and plan visits book from your service template with the right durations, and the assistant can handle the reschedule when a customer calls to move one. Renewal conversations get flagged to you rather than improvised.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Cleaning services · Electrical · General contractor · Landscaping & lawn care · all industries
Capabilities on this page last verified August 2026