For HVAC
The HVAC front desk that answers at 2 am — and books the job.
Heating, cooling & air quality. Your assistant starts from a playbook for HVAC — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for an HVAC company answers every call, triages no-heat, no-cool and gas-smell calls by season and safety, and books tune-ups and assessments into your real openings. HVAC phones follow the weather. The first cold snap and the first heat wave each bring a wall of no-heat and no-cool calls, all landing in the same afternoon your schedule is already full — and the callers who can't get through call the next shop. The rest of the year, the money calls are quieter: the replacement inquiry, the maintenance-plan renewal, the tune-up a homeowner finally got around to booking.
Conduit's HVAC assistant is built for both seasons of that job. It answers surge calls instantly, more than one at a time, and triages by season and safety — a gas smell or CO alarm gets safety guidance and is put through to you, a no-heat call with freezing temperatures jumps the line, a thermostat question books as routine. It captures install and replacement inquiries with the details you need to price them, books tune-ups and maintenance visits into your real availability, and, once texting registration clears, texts back anyone who hangs up before it answers.
10–14% of inbound residential HVAC calls arrive outside business hours, highest in summer.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- gas smell or suspected gas leak
- carbon monoxide alarm
- no heat with freezing temperatures or vulnerable occupants
- burning smell from furnace or vents
- sparking or smoking equipment
The playbook it starts from
- 01Emergency triage by season (no-heat / no-cool)
- 02Tune-up and maintenance-visit booking
- 03Install and replacement inquiries captured for you to price
- 04Thermostat, filter, and comfort questions booked as routine visits
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
First freeze of the year, 6:55am
An elderly homeowner wakes to a cold house and calls before your office opens. The assistant answers, discloses it's AI, and asks about the situation: no heat, outside temperature below freezing, an older occupant home alone. That combination is an emergency in the HVAC playbook — it gives simple guidance, puts the call through to you, and texts your backup in turn until someone answers, with the address and details already captured. The three routine calls that follow it that morning — a tune-up, a thermostat swap, a filter question — book themselves into open slots without interrupting you once.
Service template
Common HVAC services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Diagnostic visit | ~60 min |
| AC repair | ~90 min |
| Furnace repair | ~90 min |
| Seasonal tune-up | ~75 min |
| Thermostat install | ~60 min |
| Ductwork repair | ~180 min |
| System replacement estimate | ~60 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
HomeAdvisor cost guide average, June 2026 — change it to yours
Your guess. Most owners pick 25–50%.
≈ $2,065 a month in work that went to whoever answered.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from HVAC owners
Does it know a furnace emergency from a comfort call?
Yes — the playbook triages by season and safety. Gas smells, CO alarms, burning smells from a furnace, and no-heat in freezing weather escalate to a human immediately with safety guidance first. No-cool in mild weather, tune-ups, and thermostat questions book as normal visits. Anything plausibly dangerous that isn't on the list is escalated too — when it's unsure, it escalates.
Can it handle the first-cold-snap call surge?
That surge is exactly what it's for. It answers more than one call at once (best-effort, on shared phone and AI networks), and every call is triaged, booked, or escalated by urgency instead of by who got through first. Once texting registration clears, anyone who hangs up before it answers gets a text back.
What does it do with replacement and install inquiries?
It captures them properly instead of fumbling them: the system's age and symptoms, the home's situation, the caller's timeline — then books an assessment visit and flags the inquiry for you to price. It never quotes replacement numbers on the phone; permit notes and pricing stay with you.
Can it schedule my maintenance-plan customers?
Yes — seasonal tune-ups and plan visits book from your service template with the right durations, and it can move a visit it booked when the customer calls to change it. Renewal conversations get flagged to you rather than improvised.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Appliance repair · Cleaning services · Electrical · General contractor · all business types
Capabilities on this page last verified October 2026