For Property maintenance
The property maintenance front desk that answers at 2 am — and books the job.
Tenant requests, urgency triage & owner-or-tenant intake. Your assistant starts from a playbook for property maintenance — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- no heat or no AC in extreme weather with a tenant, especially elderly, infant, or medical
- an active water leak, burst pipe, or sewage backup flooding a unit
- a gas smell or carbon monoxide alarm reported by a tenant
- no power, or exposed, sparking, or burning-smelling wiring
- a unit left unsecured by a broken exterior door or window, or a tenant locked out with a safety concern
- sewage overflow or no running water in an occupied unit
The playbook it starts from
- 01Ask whether the caller is the owner/PM or a tenant, and note it
- 02Take tenant repair requests with the unit, the problem, and access details
- 03Send each request to you as a complete lead — unit, problem, access, and who called
- 04Book turnover and make-ready visits, with the move-in date noted
- 05Note on tenant calls that billable work needs the owner or PM's OK
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
Service template
Common property maintenance services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Service call & diagnostic visit | ~60 min |
| Handyman labor (per hour, 2-hour minimum) | ~120 min |
| Unit turnover / make-ready | ~480 min |
| Drywall patch & paint repair | ~120 min |
| Faucet & fixture replacement | ~120 min |
| Toilet repair or replacement | ~120 min |
| Active water-leak repair | ~120 min |
| Appliance & garbage-disposal repair | ~90 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from property maintenance owners
Does it understand property maintenance emergencies?
Yes — out of the box it treats no heat or no AC in extreme weather with a tenant, especially elderly, infant, or medical, an active water leak, burst pipe, or sewage backup flooding a unit, a gas smell or carbon monoxide alarm reported by a tenant as emergencies: the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Appliance repair · Cleaning services · Electrical · General contractor · all business types
Capabilities on this page last verified October 2026