The Property maintenance office that answers at 2am — and books the job.
Tenant intake, urgency triage, owner-vs-tenant caller detection. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for property maintenance, then learns your services and policies.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- no heat or no AC in extreme weather with a tenant, especially elderly, infant, or medical
- an active water leak, burst pipe, or sewage backup flooding a unit
- a gas smell or carbon monoxide alarm reported by a tenant
- no power, or exposed, sparking, or burning-smelling wiring
- a unit left unsecured by a broken exterior door or window, or a tenant locked out with a safety concern
- sewage overflow or no running water in an occupied unit
- Detect whether the caller is the owner/PM or the tenant and route accordingly
- Intake tenant work orders and triage urgency on the landlord's behalf
- Track open work orders and their status per unit and property
- Schedule unit turnovers and make-readies against move-in dates
- Confirm owner or PM approval before booking billable repairs
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
Common property maintenance services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Service call & diagnostic visit | ~60 min visit |
| Handyman labor (per hour, 2-hour minimum) | ~120 min visit |
| Unit turnover / make-ready | ~480 min visit |
| Drywall patch & paint repair | ~120 min visit |
| Faucet & fixture replacement | ~120 min visit |
| Toilet repair or replacement | ~120 min visit |
| Active water-leak repair | ~120 min visit |
| Appliance & garbage-disposal repair | ~90 min visit |
Questions from property maintenance owners
Does it understand property maintenance emergencies?
Yes — out of the box it treats no heat or no AC in extreme weather with a tenant, especially elderly, infant, or medical, an active water leak, burst pipe, or sewage backup flooding a unit, a gas smell or carbon monoxide alarm reported by a tenant as emergencies: the caller gets safety guidance and the owner's phone rings immediately, with a backup contact if there's no answer.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Cleaning services · Electrical · General contractor · HVAC · all industries
Capabilities on this page last verified August 2026