Terms of Service

The service

Conduit gives your business an AI front desk: a named assistant that answers the calls you forward to it, books work into your real calendar, texts the customer, takes complete messages, escalates emergencies to a person, and briefs you every morning. It is an assistant, not a replacement for your judgment: it never states prices or handles money on your behalf, the few sensitive actions wait for your approval, and an emergency is never handled by the assistant alone. Every caller is told, at the start of every call, that the call is recorded and that they are speaking with an AI assistant; that sentence cannot be switched off.

Eligibility & your account

• You must be at least 18 and authorized to enter these Terms for the business you sign up. The business is the customer; you act for it.
• Keep your sign-in credentials secure. You are responsible for activity under your account. Tell us at support@conduitapp.ai if you suspect unauthorized access.
• The facts you give your assistant (services, hours, policies, contacts) are yours to keep accurate — it repeats what you configured.

Plans, minutes & billing

• Every plan includes a monthly allowance of answered-call minutes and text segments, and a number of locations. Every plan includes the whole assistant — plans differ only by minutes, texts, locations and support priority. The plans are:

• Minutes count only when a real person is talking with your assistant. Robocalls, spam, hang-ups under ten seconds, and calls taken in message-only mode after your minutes are used are refunded to your pool when the call settles. Test calls you place yourself count like any other call.
• There is no overage billing and no auto-recharge, ever. When your minutes or texts for the month are used, your assistant keeps answering in message-only mode — every caller still leaves a complete message — and nothing bills. If you want more, you can buy a one-time pack: 100 extra minutes $29 · 250 extra minutes $59 · 250 extra texts $10. Packs are used after your plan allowance, never auto-renew, and stay available for 12 months from purchase, after which any unused balance expires. Packs are prepaid service units, not stored value, and are not redeemable for cash or transferable.
• Creating an account and building your assistant is free. You are charged when you take your assistant live; the price and the renewal terms are shown and confirmed before you pay. Monthly plans renew every month and yearly plans renew every year until you cancel. Payments are processed by Stripe — we never see or store your card number.
• Carrier fees are included. The one-time fees the mobile carriers charge to register your business for texting (brand registration and campaign vetting), and their recurring campaign fees while texting is on, are paid by Conduit out of your plan price — never billed to you separately. Standard message and data rates your callers and customers pay on their own phone plans are between them and their carrier.
• If a payment fails. If a renewal payment is declined, your plan keeps working, unchanged, for 14 days from the renewal date while the payment is retried. We notify the account owner the day it fails, again halfway through, and again shortly before those 14 days are up, each time with the dates. A successful payment within that time keeps everything as it is, including your number. If it is still unpaid after 14 days, your plan ends as described under Cancelling: your assistant is switched off and the Conduit phone number it answered on is released.
• Prices for new subscriptions may change; the price you pay stays the same until you change plans, and we email account owners before any change to an existing subscription takes effect. Current prices are always on the pricing page.

Service limits & fair use

• Call length. You set the longest single call, from 3 to 10 minutes (5 minutes unless you change it). About thirty seconds before the limit your assistant tells the caller it is wrapping up, finishes the matter at hand or arranges a follow-up, and ends the call politely — so no single call can consume your month.
• Calls at the same time. Your assistant can take more than one call at once. That capacity runs on shared telephone and AI networks we depend on but don't fully control, so it is a best-effort capability, not a guaranteed number of simultaneous calls; in an extreme spike an additional caller may reach voicemail instead.
• Fair use. Plans are sized for the ordinary inbound call and text volume of the business you sign up. The service is not for autodialing, broadcast or bulk messaging, robocalling, reselling call-center capacity, or artificial traffic. We may throttle or suspend usage that is abnormal or that endangers the shared phone-carrier standing that protects every business on the platform (see Suspension & termination).

These limits sit alongside the disclaimer of warranties below: the service is provided “as available,” and we don't warrant it will be uninterrupted or catch every call.

Cancelling, the guarantee & refunds

• Cancel any time from Billing — no call, no retention flow, no fee. Your plan keeps working through the end of the period you've paid for, then stops. Billing confirms the cancellation on screen the moment you make it, with the date your plan ends. If you cancel within 30 days of going live, the same confirmation tells you your first payment will be refunded: the cancellation itself is your refund request, recorded for our team automatically, and we process it within five business days.
• If Conduit isn't right for you, cancel within 30 days of going live and your first payment is refunded in full. The guarantee covers your first subscription payment; minute and text packs aren't refundable. “Going live” is the day your first plan payment is taken. To use the guarantee, cancel from Billing or email support@conduitapp.ai within 30 days; we refund the first payment within five business days and don't ask why — and carrier registration fees we have already paid to the carriers on your behalf are not passed on to you in any case. After the guarantee window, later periods are not refunded: this is a metered communications service and the calls and texts your assistant handled carry real cost. Genuine billing errors and duplicate charges are always refunded in full.
• When your paid period ends — or a failed payment is still unpaid when the grace described under Plans, minutes & billing runs out — your assistant is switched off and the Conduit phone number it answered on is released the same day, along with its texting registration — we don't hold numbers or registrations for inactive plans, because carriers charge for them monthly. Your setup, your assistant's name and voice, your call history and your leads stay in your account; reactivating later rebuilds the same assistant on a fresh number. If you forward your own line to your assistant, that number is always yours and nothing changes at your carrier — but turn the forwarding off before the period ends (the disconnect code is on Settings → Phone & texting → Forwarding codes), or your callers will reach a disconnected number. If you need to keep the Conduit number itself, email support@conduitapp.ai before the period ends; moving a number to another carrier is a carrier process we will help with by hand, and we can't promise its timing.
• You can export all of your data before or after cancelling, and delete your account at any time (see Your data).

Your responsibilities

• The services, policies and business facts you give the assistant are yours — it repeats what you configured. Keep them accurate.
• Texting customers requires their consent. Conduit enforces opt-outs and quiet hours automatically, but the customer relationship — and the consent — is yours.
• Don't use the service for anything unlawful, as an emergency dispatch service, or to send spam. We can suspend accounts that endanger our shared phone-carrier standing; that protects every other business on the platform.

Text messaging (SMS)

• When you turn on texting, you confirm that the customers your assistant texts gave your business their number for that purpose, and you authorize Conduit to send and receive texts on your business's behalf from your business number. Every text is transactional — confirmations, reminders, replies, a link the caller asked for, or a text back after a missed call. Your assistant never sends marketing texts.
• Keywords. Any customer can reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to stop; START, UNSTOP to opt back in; HELP, INFO for help. Each is honored instantly and automatically, and an opt-out is kept permanently so that number is never texted by your business through Conduit again, even if you leave. A customer who asks to stop in plain words is treated the same way. Message frequency varies with your call and booking volume; message and data rates may apply to recipients. Mobile carriers are not liable for delayed or undelivered messages.
• Quiet hours. Your assistant only sends service texts a customer asked for. Those aren't subject to the federal telemarketing clock, but we hold them to it anyway: nothing goes out between 9pm and 8am in your business's time zone, with two exceptions — emergency alerts to you, and a reply during a live call the customer is on. A text that would land late is queued and sent at 8am. A customer in another time zone may receive a queued text up to three hours earlier or later than 8am their time.
• Texting is not available immediately, and its start date is not something we control. US mobile carriers require every business that sends business texts to be registered once, under its own legal name and EIN, before any message can be delivered. We prepare and submit that registration for you and follow it through, but the carriers run the review and decide the outcome and the timing. Registration typically completes within 1–3 weeks of filing and can take longer; we cannot approve, expedite or guarantee it, and a carrier may ask for more information or refuse a registration on grounds outside our control. Accurate business information is your responsibility; inaccurate details are the most common cause of delay or refusal. A business without an EIN cannot be registered.
• Registration and vetting fees charged by the carriers, and the monthly campaign fee while texting is on, are included in your plan price and never billed to you separately. They are paid to the carriers when we file and cannot be recovered, which is one reason a plan payment after the guarantee window is not refunded.
• Your plan price is for the assistant as a whole — it answers calls, books work and sends confirmations and reminders by email throughout the registration period — and is not reduced or refunded for the time before texting activates. If a registration is finally refused and texting cannot be enabled for your business, you may cancel at any time; calls are unaffected.

What the assistant will & won't do

• Every caller is told, at the start of every call, that the call is recorded and that they are speaking with your business's AI assistant, by name. That sentence is added by the platform and cannot be edited or removed. If a caller asks whether they are talking to a person, the assistant says it is not.
• Never quotes or confirms prices. Any cost question becomes a message — the owner confirms all pricing personally.
• Never takes card numbers or payments by voice. Payment details are never spoken to the assistant; the owner follows up.
• Never identifies callers by their voice. Recognition comes from the phone number only — no voiceprints, ever.
• Doesn't send quotes or invoices, or chase payments. Money work stays with the owner by design.
• Doesn't make outbound sales or cold calls. It answers your line and follows up on real enquiries — it never dials strangers.
• Never makes decisions about anyone's eligibility, credit, employment or housing. It won't ask callers about credit, income, health, immigration status or Social Security numbers.
• It can make mistakes. That's why the sensitive actions wait for your approval and every action links to its evidence — the recording, the transcript, the booking. Review what it does, especially early on.

Your data, and how we process it

• Ownership. The business and customer data you bring or that your assistant generates — contacts, call recordings and transcripts, messages, bookings, leads, the facts you taught it — belongs to your business. You grant us only the limited license needed to host and process it to provide the service, and to keep anonymized, aggregated operational metrics needed to run and improve the platform. We don't claim ownership of your content and we don't train AI models on it.
• Roles. For your callers' and customers' data, your business is the controller (the “business” under US state privacy laws) and Conduit is your service provider / processor. For your own account data, Conduit is the controller. The Privacy Policy explains both.
• What we promise as your processor. We process your customers' data only to provide the service to you and on your instructions as expressed through the product. We do not sell or share it, do not use it for any purpose outside providing the service, and do not combine it with data from any other customer. We keep it confidential and protect it with the measures described in the Privacy Policy. We flow these same obligations down to the subprocessors we use, and we notify account owners by email at least 30 days before adding or replacing one; if you object, you may cancel. We help you answer a customer's request to access or delete their data — Export my data and search by phone number give you what you need, and support@conduitapp.ai will assist. At the end of the service you can export everything and delete the account, and we delete what the Privacy Policy says we delete. If we can no longer meet these obligations we will tell you. A signed Data Processing Agreement on these terms is available on request.

Support

A real person reads every email to support@conduitapp.ai; there is no ticket bot and no phone tree. We answer as fast as we can and don't promise a response time. Office plan emails are answered first.

Intellectual property

Conduit — the software, the assistant's configuration, the designs and the brand — belongs to Brainsmithy LLC. We grant you a limited, non-exclusive, non-transferable, revocable right to use it while your account is in good standing. Your data stays yours, as set out in Your data above.

Disclaimer of warranties

The service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The assistant is a best-effort layer on top of telephone networks and AI providers we don't fully control; we don't warrant that it will be uninterrupted, error-free, or catch every call.

Limitation of liability

To the extent the law allows, our total liability for any claim is capped at what you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages — including missed calls, missed bookings, or lost business. (This is the standard cap every software service carries; we state it plainly instead of burying it.)

Indemnification

You'll defend and indemnify Brainsmithy LLC against third-party claims arising from your use of the service in breach of these Terms — for example, texting people who didn't consent, the accuracy of the business facts you configured, or your relationship with your own customers. We'll tell you promptly of any such claim and let you control the defense of matters that are purely about your conduct.

Governing law & disputes

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules.

Let's talk first. If something goes wrong, email support@conduitapp.ai and give us 30 days to make it right — most things end here.

Arbitration & class-action waiver. If we can't resolve a dispute informally, you and Conduit agree it will be settled by binding individual arbitration administered by a recognized arbitration provider under its commercial/consumer rules, seated in Colorado or conducted remotely — not in court, and not before a jury. Either party may still bring an individual claim in small-claims court. You and Conduit waive the right to a jury trial and the right to participate in a class, collective, or representative action; disputes are resolved individually. Any matter not subject to arbitration will be heard exclusively in the state or federal courts located in Colorado.

This is a meaningful legal choice. If it isn't one you want, the simplest answer is not to use the service — but talk to us first; we would rather fix the problem.

Suspension & termination

We may suspend or terminate an account for breach of these Terms, non-payment (after the failed-payment grace described under Plans, minutes & billing), unlawful use, or conduct that endangers the shared phone-carrier standing that protects every business on the platform. Where practical we'll warn you first and give you a chance to fix it. You can cancel any time as described above.

Changes to these terms

We update these Terms as the product and the law change. When we post a material change we email account owners the same day and show the new effective date at the top of this page. Changes that give you more — a lower price, a longer guarantee, more included — take effect when posted. Changes that reduce what you get or add an obligation take effect 30 days after that email; you can cancel before then and nothing further is charged. Your continued use after the effective date means you accept the updated Terms.

General terms

• Entire agreement. These Terms, the Privacy Policy, and any order or checkout confirmation are the whole agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a right once doesn't waive it later.
• Assignment. You may not assign these Terms without our consent; we may assign them to a successor (e.g. in a merger or acquisition) that honors them.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control (carrier outages, upstream provider failures, and the like).

Contact

Conduit is operated by Brainsmithy LLC (Colorado, USA). Questions about these Terms: support@conduitapp.ai. Our mailing address is available on request. Conduit's documents are not legal advice.