Conduit

Terms of Service

Effective July 2026.These terms are the deal between your business and Conduit. We've kept them short and honest; where a term protects us, we say why.

The service

Conduit gives your business an AI assistant that answers calls and texts, books jobs, drafts quotes, and reminds customers to pay. It is an assistant, not a replacement for your judgment: anything involving money (quotes, discounts, refunds) waits for your approval unless you explicitly grant autonomy, and emergencies are escalated to humans, never handled by the AI alone.

Plans, caps & billing

  • Each plan includes a fixed allowance of call minutes and text segments. At the cap the assistant degrades gracefully (voicemail + text-back) — there is no silent overage billing, ever. Overage exists only if you explicitly opt in to auto-recharge.
  • Prices are listed on the pricing page. Annual plans are billed up front for 10 months' price.
  • Founding beta accounts pay nothing and owe nothing; before paid billing ever starts you get 60 days' notice and an explicit opt-in.

Cancelling

  • Cancel any time; service runs to the end of the paid period.
  • No cancellation fees. No retention flows.
  • Your business phone number is parked for 30 days after cancellation and you are warned twice before it is released — losing a number is catastrophic for a business, so we never let it happen silently.
  • You can export all of your data before or after cancelling.

Your responsibilities

  • The prices, policies, and business facts you give the assistant are yours — it repeats what you configured. Keep them accurate.
  • Texting customers requires their consent. Conduit enforces STOP handling and quiet hours automatically, but the underlying customer relationship — and consent — is yours.
  • Don't use the service for anything unlawful, for emergency dispatch services, or to send spam. We can suspend accounts that endanger our shared phone-carrier standing (this protects every other business on the platform).

What the AI will and won't do

  • Every caller is told they're speaking with a recorded AI assistant.
  • It only quotes prices from your price book — it cannot invent or discount.
  • It never takes card numbers by voice.
  • It can make mistakes. That's why money actions require your approval and every action links to its evidence (the call, the transcript, the quote). Review what it does, especially early on.

Liability

The service is provided as-is. To the extent the law allows, our total liability is capped at what you paid us in the twelve months before the claim. We are not liable for missed calls, missed bookings, or lost business — the assistant is a best-effort layer on top of telephone networks and AI providers we don't fully control. (This is the standard cap every software service carries; we state it plainly instead of burying it.)

Changes & contact

Material changes are emailed to account owners before they take effect. Questions: support@conduit.app.