The Software agency office that answers at 2am — and books the job.
Lead intake, discovery calls, proposals, retainers, SLA support. Your assistant knows this trade: what counts as an emergency, what the common jobs cost, and which questions to ask — because it starts from a playbook built for software agency, then learns your prices and policies.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- production site or app down for a retainer/SLA client
- payments or checkout broken on a client's live product
- security incident or suspected data breach
- data loss or corrupted production database
- API or integration outage taking down a client's live service
- Lead qualification: what they're building, platform, timeline, budget
- Discovery & scoping call booking against the founder's calendar
- Proposal / SOW drafting from the rate card (founder-approval-gated)
- Retainer & milestone invoice chasing, kickoff deposit links
- P1 SLA paging: production down, payments broken, security incident
- Project status intake routed to the PM
Plus quiet-hours texting, quote follow-ups, invoice reminders, and the morning briefing — the standard Conduit office.
Common software agency services, ready to price
Setup starts here; you confirm or change every number. The assistant only ever quotes what you approved.
| Discovery call | quoted after review |
| Project scoping / SOW (paid discovery) | $2,500–$15,000 |
| Hourly development rate (per hour) | $150–$250 |
| Website build | $8,000–$35,000 |
| Web app / MVP build | $15,000–$75,000 |
| Mobile app build (iOS / Android) | $30,000–$150,000 |
| UX/UI design engagement | $10,000–$60,000 |
| Technical audit / consult | $2,500–$8,000 |
Questions from software agency owners
Does it understand software agency emergencies?
Yes — out of the box it treats production site or app down for a retainer/SLA client, payments or checkout broken on a client's live product, security incident or suspected data breach as emergencies: the caller gets safety guidance and the owner's phone rings immediately, with a backup contact if there's no answer.
Where do the prices it quotes come from?
From your price book only. Setup starts from a template of common services for your trade — you confirm every price before the assistant is allowed to say it out loud.
How fast can I be live?
About 15 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.