The Software agency office that answers at 2am — and books the job.
Lead intake, discovery calls, proposals, SLA support. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for software agency, then learns your services and policies.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- production site or app down for a retainer/SLA client
- payments or checkout broken on a client's live product
- security incident or suspected data breach
- data loss or corrupted production database
- API or integration outage taking down a client's live service
- Lead qualification: what they're building, platform, timeline, budget
- Discovery & scoping call booking against the founder's calendar
- Proposal / SOW drafting from the rate card (founder-approval-gated)
- Kickoff scheduling and project-intake calls
- P1 SLA paging: production down, payments broken, security incident
- Project status intake routed to the PM
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
Common software agency services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Discovery call | ~30 min visit |
| Project scoping / SOW (paid discovery) | ~90 min visit |
| Hourly development rate (per hour) | ~60 min visit |
| Website build | ~60 min visit |
| Web app / MVP build | ~60 min visit |
| Mobile app build (iOS / Android) | ~60 min visit |
| UX/UI design engagement | ~60 min visit |
| Technical audit / consult | ~60 min visit |
Questions from software agency owners
Does it understand software agency emergencies?
Yes — out of the box it treats production site or app down for a retainer/SLA client, payments or checkout broken on a client's live product, security incident or suspected data breach as emergencies: the caller gets safety guidance and the owner's phone rings immediately, with a backup contact if there's no answer.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Law / accounting / insurance office · Photography & events · Auto repair · Cleaning services · all industries
Capabilities on this page last verified August 2026