For Software agency
The software agency front desk that answers at 2 am — and books the job.
Lead intake, discovery calls, kickoff scheduling & SLA escalation. Your assistant starts from a playbook for software agency — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- production site or app down for a retainer/SLA client
- payments or checkout broken on a client's live product
- security incident or suspected data breach
- data loss or corrupted production database
- API or integration outage taking down a client's live service
The playbook it starts from
- 01Lead intake: what they're building, the platform, and the timeline
- 02Discovery & scoping call booking against the founder's calendar
- 03Proposal and pricing questions taken for the founder — it never quotes a rate
- 04Kickoff scheduling and project-intake calls
- 05P1 escalation: production down, payments broken, or a security incident reaches your on-call list now
- 06Project-status questions taken as messages for you
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
Service template
Common software agency services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Discovery call | ~30 min |
| Project scoping / SOW (paid discovery) | ~90 min |
| Hourly development rate (per hour) | ~60 min |
| Website build | ~60 min |
| Web app / MVP build | ~60 min |
| Mobile app build (iOS / Android) | ~60 min |
| UX/UI design engagement | ~60 min |
| Technical audit / consult | ~60 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from software agency owners
Does it understand software agency emergencies?
Yes — out of the box it treats production site or app down for a retainer/SLA client, payments or checkout broken on a client's live product, security incident or suspected data breach as emergencies: the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Law / accounting / insurance office · Photography & events · Appliance repair · Auto repair · all business types
Capabilities on this page last verified October 2026