The Plumbing office that answers at 2am — and books the job.
Repairs, drains & water heaters. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for plumbing, then learns your services and policies.
Plumbing calls are won or lost in the first thirty seconds. The caller with a burst pipe is standing in water while your phone rings — if it goes to voicemail, the next plumber on the search page gets the job and the water-heater replacement that follows it. A plumbing office needs someone who picks up instantly, knows a flooded kitchen from a dripping faucet, and can say "shut off the valve under the sink — a plumber is being reached right now."
Conduit's plumbing assistant arrives knowing that playbook. It triages an active leak or sewage backup as an emergency and rings you (then your backup) while the caller is still on the line, books drain clearings and water-heater assessments as visits with the right time blocks, handles your service-fee policy without ever quoting job prices, and texts every missed caller back so the after-hours lead is in writing before they redial your competitor.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- burst pipe or water flooding now
- sewage backing up into the home
- gas smell near a water heater
- no water to the whole house
- major leak that cannot be shut off
- Emergency triage (active leaks, gas water heaters)
- Water-heater replacement inquiries booked as visits
- Service-fee handling
- Drain and sewer scheduling
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
9:40pm, water heater leaking into the garage
A homeowner calls after finding water pooling under the tank. The assistant answers on the first ring, discloses it's AI, and asks the two questions that matter: is water actively flowing, and can they reach the shutoff? It walks them to the cold-water valve, classifies the call as priority — contained leak, vulnerable equipment — and books the first morning slot with the right visit length for a water-heater assessment. The caller gets a confirmation text with the arrival window; you wake up to a booked job and the full transcript in your morning brief, instead of a 9:40pm voicemail you'd return too late.
Common plumbing services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Service call & diagnosis | ~60 min visit |
| Drain clearing | ~90 min visit |
| Faucet repair or replacement | ~60 min visit |
| Toilet repair | ~60 min visit |
| Water heater repair | ~90 min visit |
| Water heater replacement | ~240 min visit |
| Leak repair | ~120 min visit |
Questions from plumbing owners
Can it tell a real plumbing emergency from a drip?
Yes — that triage is the heart of the plumbing playbook. Burst pipes, sewage backing up, a gas smell near a water heater, or no water to the house escalate to a human immediately, with safety guidance first. A dripping faucet or slow drain books as a routine visit at a routine time. You can tune the lists, but you start from a working taxonomy, not a blank page.
Does it give safety instructions, like shutting off the water?
For the recognized emergencies, yes — simple, non-technical guidance such as finding the main shutoff or leaving the house on a gas smell, delivered while it's escalating to you. It never diagnoses or talks a caller through repair work; its job is to make the situation safe and get a human moving.
How does it handle my service-call fee?
It states your policy exactly as you set it — for example, that a diagnostic visit has a set fee that's credited toward the repair — and books the visit. What it will never do is quote or estimate the price of the repair itself, even if the caller pushes; pricing conversations stay yours.
Can it book drain and sewer jobs with the right time on the calendar?
Yes. Your service template carries realistic durations — a drain clearing books a different block than a water-heater replacement assessment — and the assistant fits them against your real availability with buffer time between jobs, so a 'quick look' never lands where a four-hour job should.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Cleaning services · Electrical · General contractor · HVAC · all industries
Capabilities on this page last verified August 2026