For Plumbing
The plumbing front desk that answers at 2 am — and books the job.
Repairs, drains & water heaters. Your assistant starts from a playbook for plumbing — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for a plumbing company answers every call, triages burst pipes and sewage backups as emergencies, and books drain and water-heater visits into your real openings. Plumbing calls are won or lost in the first thirty seconds. The caller with a burst pipe is standing in water while your phone rings — if it goes to voicemail, the next plumber on the search page gets the job and the water-heater replacement that follows it. A plumbing office needs someone who picks up instantly, knows a flooded kitchen from a dripping faucet, and can say "shut off the valve under the sink — a plumber is being reached right now."
Conduit's plumbing assistant arrives knowing that playbook. It triages an active leak or sewage backup as an emergency and puts the caller through to you, with your backup texted next, while the caller is still on the line. It books drain clearings and water-heater assessments as visits with the right time blocks, takes fee questions for you without ever stating a fee or a price, and, once texting registration clears, texts back anyone who hangs up before it answers — so the after-hours lead is in writing before they redial your competitor.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- burst pipe or water flooding now
- sewage backing up into the home
- gas smell near a water heater
- no water to the whole house
- major leak that cannot be shut off
The playbook it starts from
- 01Emergency triage (active leaks, gas water heaters)
- 02Water-heater replacement inquiries booked as visits
- 03Service-fee questions taken for you — it never states a fee
- 04Drain and sewer scheduling
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
9:40pm, water heater leaking into the garage
A homeowner calls after finding water pooling under the tank. The assistant answers on the first ring, discloses it's AI, and asks the two questions that matter: is water actively flowing, and can they reach the shutoff? It walks them to the cold-water valve, classifies the call as priority — contained leak, vulnerable equipment — and books the first morning slot with the right visit length for a water-heater assessment. The caller gets a confirmation text with the appointment time; you wake up to a booked job in your morning briefing, with the call summary and transcript in your inbox, instead of a 9:40pm voicemail you'd return too late.
Service template
Common plumbing services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Service call & diagnosis | ~60 min |
| Drain clearing | ~90 min |
| Faucet repair or replacement | ~60 min |
| Toilet repair | ~60 min |
| Water heater repair | ~90 min |
| Water heater replacement | ~240 min |
| Leak repair | ~120 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
HomeAdvisor cost guide average, June 2026 — change it to yours
Your guess. Most owners pick 25–50%.
≈ $2,215 a month in work that went to whoever answered.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from plumbing owners
Can it tell a real plumbing emergency from a drip?
Yes — that triage is the heart of the plumbing playbook. Burst pipes, sewage backing up, a gas smell near a water heater, or no water to the house escalate to a human immediately, with safety guidance first. A dripping faucet or slow drain books as a routine visit at a routine time. Anything plausibly dangerous that isn't on the list is escalated too — when it's unsure, it escalates.
Does it give safety instructions, like shutting off the water?
For the recognized emergencies, yes — simple, non-technical guidance such as finding the main shutoff or leaving the house on a gas smell, delivered while it's escalating to you. It never diagnoses or talks a caller through repair work; its job is to make the situation safe and get a human moving.
How does it handle questions about my service-call fee?
It doesn't state it. Fees, rates and prices — the service-call fee included — are never said on the phone: the assistant takes the question and the caller's number, says you'll confirm, and books the visit if they want one. That rule has no exceptions, even when a caller pushes.
Can it book drain and sewer jobs with the right time on the calendar?
Yes. Your service template carries realistic durations — a drain clearing books a different block than a water-heater replacement assessment — and the assistant fits them against your real availability with buffer time between jobs, so a 'quick look' never lands where a four-hour job should.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Appliance repair · Cleaning services · Electrical · General contractor · all business types
Capabilities on this page last verified October 2026