The Cleaning services office that answers at 2am — and books the job.
Recurring cleans, deep cleans, lockbox notes & supplies. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for cleaning services, then learns your services and policies.
A cleaning business runs on rhythm: the same homes, the same days, every week — and a phone that mostly rings to wobble that rhythm. Reschedules, same-day skips, a new deep-clean inquiry, a client who forgot to leave the lockbox code. Every one of those calls lands while your crews are inside someone's house with gloves on, which is why so many end in voicemail and so many new-client estimates go to whoever answered.
Conduit's cleaning assistant keeps the rhythm without you touching the phone. It books estimates and walkthroughs, sets up recurring weekly and biweekly schedules, and handles the constant churn of reschedules and skips against your real calendar. Entry details — lockbox codes, alarm notes, the dog's name — are captured and stored with the booking rather than shouted into voicemail, and product preferences like eco-only or client-provided supplies ride along on every visit.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- the cleaner finds an active leak, flood, or burst pipe in the home
- the cleaner smells gas or a hazard and needs to leave and reach the owner
- a break-in, forced door, or damage discovered on arrival
- the cleaner is locked in or out, or an alarm or unknown person is at the property
- an injury or biohazard (blood, needles, sewage) found that's outside scope
- Set up and manage recurring weekly and biweekly schedules
- Capture and store lockbox codes, entry notes, and pet details securely
- Track supply and product preferences (eco/green, client-provided)
- Book one-time deep cleans and move-out cleans
- Handle reschedules, same-day skips, and touch-up requests
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
Tuesday 8:15am, a skip, a reschedule, and a new estimate
Three calls land while your crew loads the van. A weekly client needs to skip today — the assistant confirms the skip, notes it against the recurring schedule, and offers the next open slot for a touch-up. A second client wants to move Thursday to Friday; it checks the real calendar and rebooks without double-booking the crew. The third is new: a move-out clean, three bedrooms, end of the month. The assistant books the walkthrough, captures the address and timing, and texts the confirmation. You find all three handled in the morning brief — no callbacks owed, no estimate lost.
Common cleaning services services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Free in-home estimate & walkthrough | ~30 min visit |
| Standard recurring cleaning (per visit) | ~120 min visit |
| Deep cleaning | ~240 min visit |
| Move-in / move-out cleaning | ~300 min visit |
| One-time / first-time cleaning | ~180 min visit |
| Inside oven cleaning (add-on) | ~30 min visit |
| Inside refrigerator cleaning (add-on) | ~30 min visit |
| Interior window cleaning (add-on) | ~45 min visit |
Questions from cleaning services owners
Can it manage recurring weekly and biweekly schedules?
Yes — recurring service is the core of the cleaning playbook. It sets up the cadence with the new client, books it against your real capacity, and then absorbs the churn: skips, swaps, and reschedules adjust the series without you re-keying anything, and the client gets a confirmation text each time.
How does it handle lockbox codes and entry instructions?
It captures them at booking — lockbox code, alarm quirks, gate details, pets and their names — and stores them with the appointment where your crew can see them, instead of in a voicemail you have to replay. Callers are never asked for more than the visit needs.
What if a cleaner finds a problem in the home — a leak, damage, a break-in?
Those are emergencies in this playbook even though the caller is your own cleaner: an active leak, a gas smell, a forced door, or a lockout escalates to you (then your backup) immediately, so the person standing in the house is never stuck deciding alone.
Can it sell a deep clean or move-out clean without me on the phone?
It books the estimate — which is the honest version of selling it. Bedrooms, bathrooms, condition, timing, and any add-ons get captured, the walkthrough or visit goes on the calendar, and your pricing stays yours: the assistant never quotes a job price on the phone.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
Related industries: Electrical · General contractor · HVAC · Landscaping & lawn care · all industries
Capabilities on this page last verified August 2026