For General contractor
The general contractor front desk that answers at 2 am — and books the job.
Bid inquiries, estimate visits, site emergencies, sub and supplier messages. Your assistant starts from a playbook for general contractor — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI answering service for contractors picks up every call while you're on a job site, captures each bid inquiry with the address, scope and timeline, books estimate visits and walkthroughs into your calendar, and gets a real site emergency to a person immediately. A general contractor's phone mixes three kinds of call — homeowners asking for bids, subs and suppliers with schedule and paperwork questions, and the occasional emergency on an active job — and all three land while you're walking a site or running a saw.
Conduit's contractor assistant sorts them. A new bid inquiry gets the questions you'd ask — project address, type of project and rough scope, timeline, how far along the plans are — and an estimate visit on your calendar. A subcontractor, supplier or inspector gets a complete, accurate message taken: who, which job, what they need and by when, including COI and inspection requests. A structural failure, a struck gas or power line, water flooding from an open line, or storm damage that leaves a house open gets safety guidance and is put through to you. Change orders, stop-work calls and anything about price stay with you.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- structural collapse, a sagging floor or ceiling, or an unsafe active job site
- water actively flooding from a burst line or open plumbing during work
- a gas line or utility struck during demo or excavation
- exposed live, sparking, or downed electrical wiring on site
- storm or fire damage leaving the property open and unsecured (roof/wall breach)
The playbook it starts from
- 01Capture every bid inquiry with the project address, scope, and timeline
- 02Book estimate visits, walkthroughs, and punch-list visits into your calendar
- 03Get active site emergencies — structural failure, a struck gas or power line, flooding — to a person now
- 04Take complete messages from subs, suppliers, and inspectors — COI requests, schedule questions, inspection windows
- 05Route change-order and stop-work calls to you, never decided on the phone
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
Monday 7:40am: a bid, a sub, and a burst line
You're on a site walk when three calls land. A homeowner wants a bid on a bathroom remodel: the assistant gets the address, the scope, that the plans are still just ideas, and books a Thursday estimate visit that fits your calendar. A tile sub calls to say his certificate of insurance expires Friday and asks where to send the new one — that's a message for you, with his company, the job and the deadline, not a promise. Then a client calls from your active kitchen job: water is pouring from an open supply line. The assistant takes her name and the job address, says a person is being reached now, and puts her through to you — if you can't answer, your backup is texted next.
Service template
Common general contractor services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Free on-site estimate | ~60 min |
| Design & pre-construction consultation (credited to project) | ~90 min |
| Bathroom remodel | ~90 min |
| Kitchen remodel | ~90 min |
| Room or home addition | ~90 min |
| Handyman & punch-list labor (per hour) | ~120 min |
| Storm & water damage repair | ~120 min |
| Deck & exterior build | ~90 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from general contractor owners
Is it an answering service or an AI receptionist?
Both, in the sense contractors mean: it answers your line 24/7 like an answering service, but instead of reading you a message later it qualifies bid calls, books estimate visits into your calendar, and sends you each lead with the details filled in. It tells every caller up front that it's an AI and that the call is recorded.
What does it do with subcontractor, supplier and inspector calls?
It recognizes them as business calls and takes a complete message — company, job, what they need and by when — including COI requests and inspection windows, and gets it to you. It never confirms a schedule change, a delivery or an inspection on your behalf.
What counts as a job-site emergency?
The real ones: structural failure or a sagging floor or ceiling, water flooding from a burst or open line, a gas line or utility struck during demo or digging, exposed live wiring, or storm or fire damage leaving a property open. Those get safety guidance — 911 or the utility first when anyone could be hurt — and reach a person immediately.
Will it agree to change orders or extra work?
No. Change orders, stop-work decisions, and anything involving scope or money go to you; the assistant takes the details and gets them to you quickly rather than deciding anything on the phone.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Appliance repair · Cleaning services · Electrical · HVAC · all business types
Capabilities on this page last verified October 2026