For Salon / barber
The salon / barber front desk that answers at 2 am — and books the job.
Service-menu booking, stylist requests & your cancellation policy. Your assistant starts from a playbook for salon / barber — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for a salon or barbershop answers every call, books from your service menu with the right length of time, notes which stylist the client wants, and states your cancellation policy. Salon booking is per-chair logistics: the right stylist, the right service, the right length of time — a root touch-up and a full balayage are not interchangeable slots, and a double-booked chair ruins two clients' afternoons. The phone rings most while every stylist's hands are in someone's hair, which is why the call that would have filled an open chair so often goes to voicemail.
Conduit's salon assistant books from your menu with the durations your services really take, against your hours and the number of appointments you run at once, so a balayage never lands in a trim-sized gap. It notes the stylist each client asks for so you can confirm, states your no-show and late-cancel policy exactly as you wrote it, and sends the confirmations and reminders that keep the book honest. Color-service questions get captured with enough detail to book the right block, and a client reaction mid-service escalates to a human instantly.
81% of salon and spa regulars at least sometimes call to manage appointments outside normal hours.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- a client has a chemical burn or scalp reaction from color or a relaxer
- an allergic reaction - swelling, hives, or trouble breathing - during a service
- a cut or bleeding injury during a service needing first aid
The playbook it starts from
- 01Book by service and length from your menu
- 02Note which stylist the client wants on the booking
- 03State your no-show and late-cancel policy when booking
- 04Offer a freed-up time to the next client who asks
- 05Appointment reminders and confirmations
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
A cancelled balayage and a caller who wanted earlier
A client calls to cancel tomorrow's 1pm balayage — three hours of chair time the assistant booked for her last week. It states your late-cancel policy exactly as you wrote it and cancels the booking, which frees the block on your calendar. Twenty minutes later a regular calls asking whether anything opened up tomorrow; the assistant checks the real calendar, offers her the 1pm, books it with the stylist she asked for noted, and the confirmation goes out by text. Two more booking calls land during the shuffle, and both are answered.
Service template
Common salon / barber services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Women's haircut & style | ~60 min |
| Men's haircut | ~30 min |
| Single-process color | ~120 min |
| Balayage | ~180 min |
| Full highlights | ~150 min |
| Root touch-up | ~90 min |
| Blowout / style | ~45 min |
| Bond-building treatment (add-on) | ~30 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from salon / barber owners
Can it book a specific stylist?
It notes the stylist each client asks for on the booking so you can confirm or reassign — it books against your salon's overall openings, not a separate calendar per stylist. If a client will only see one person, that request reaches you with their number.
How does it handle my no-show and late-cancel policy?
It states the policy exactly as you write it — when a client books and when someone calls to cancel — without the awkwardness. Charging a fee or taking a deposit stays with you: the assistant never takes payments and never states an amount.
Can it help me fill a chair when someone cancels?
When a client cancels a booking the assistant made, the time goes back on your calendar straight away, and the next caller who asks for an earlier time is offered it. What it deliberately doesn't do is keep a waitlist or text clients out of the blue; unprompted outreach stays in your hands.
What about color services that need a consult first?
The assistant captures what the service needs — current color, history, what the client wants — and books either the consult or the service with the length your menu specifies. Anything that genuinely needs a stylist's eye is flagged rather than guessed at, and chemical-reaction calls during a service escalate to a human immediately.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
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Capabilities on this page last verified October 2026