The Auto repair office that answers at 2am — and books the job.
Status calls, repair approvals, parts & pickup windows. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for auto repair, then learns your services and policies.
An auto-repair shop's phone is mostly one question asked forty ways: 'is my car ready?' Every status call pulls a tech from under a hood or the service writer off an estimate, and the calls that actually make money — the new customer with a check-engine light, the brake job that needs approval — wait behind them or hit voicemail.
Conduit's auto-repair assistant takes the counter work off the phone. Status calls get answered with what you've shared with your assistant — and moved to a text thread you can answer between jobs when it doesn't know. Approvals and updates go by text where customers actually respond, parts-arrival callbacks and pickup windows get coordinated, and drop-offs book with the details captured up front — year, make, model, symptom. A stranded caller or a brakes-failed situation escalates to a human immediately; everything else books itself while your bays stay productive.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- customer stranded or broken down on the roadside
- brakes failed or the vehicle is unsafe to drive
- smoke, fire, or a burning smell from the vehicle
- fuel or fluid leaking with the customer present
- 'Is my car ready?' status-update calls
- Repair status and approval requests by text
- Parts-arrival scheduling and callbacks
- Drop-off and pickup window coordination
- Same-day diagnostic waitlist
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
2pm: three status calls and one new brake job
Mid-afternoon, the counter phone stacks up: three customers checking on their cars and one new caller whose brakes are grinding. The assistant answers all four — no hold queue. The status callers get what you've shared with it, and the one question it can't answer becomes a text thread to you instead of a counter interruption. The brake caller gets the questions a service writer would ask — vehicle, symptoms, how long it's been grinding, safe to drive or not — and a drop-off booked for tomorrow morning with a same-day diagnostic waitlist note. The service writer finishes the estimate they were writing; the shop never sounded busy.
Common auto repair services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| Full synthetic oil change | ~30 min visit |
| Check-engine diagnostic | ~60 min visit |
| Brake service, pads & rotors (per axle) | ~120 min visit |
| Tire rotation | ~30 min visit |
| Wheel alignment | ~60 min visit |
| Battery replacement (installed) | ~45 min visit |
| Repair estimate | ~30 min visit |
| Pre-purchase inspection | ~60 min visit |
Questions from auto repair owners
Can it actually answer 'is my car ready?' calls?
It answers them with the status you've shared with your assistant — and when it doesn't know, it says so honestly, takes the callback, and moves the question to a text thread you can answer between jobs. Either way the customer gets a response and your techs stay under the hood; approvals come back by text in minutes instead of phone tag.
How does it handle drop-off scheduling?
It books drop-off windows rather than pretending every job is a timed appointment — that's how the dropoff model in this playbook works. Vehicle details and symptoms are captured at booking, the customer gets a confirmation text, and your same-day diagnostic waitlist fills from callers who can't wait.
What if a caller is stranded or the car isn't safe to drive?
That escalates immediately: a stranded caller, failed brakes, smoke or fuel leaking with the customer present all reach a human now, with sensible guidance first (starting with 911 when anyone's in danger). The assistant never guesses at roadside diagnosis.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Keep reading: missed-call text back · covering after-hours calls · what a missed call costs
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Capabilities on this page last verified August 2026