Some of what rings your business isn't business: robocalls, someone trying to sell you something, a wrong number. Your assistant files those under Screened so they don't clutter the leads you actually need to act on.
Screened is filing, not deleting. Every screened call is still there, with what was said, and every one is a single tap from "this was real". Tap it and it goes back to New — right at the top, where you'll see it.
It errs toward showing you. When your assistant isn't sure whether someone is a robocall or a real customer having a bad phone day, it chooses the customer. Being shown a robocall costs you one tap; wrongly filtering a real customer costs you the job.
Correcting it fixes the record. When you tap "this was real", the call itself is corrected too — it stops being logged as spam and goes back into your numbers, where it should have been. The correction is recorded so we can see whether the filtering is too aggressive. If it keeps mis-filing the same kind of caller, tell us: that's a bug worth fixing, not something you should have to keep tapping past.
Screened calls are quiet. No email, no text, no push. They don't count in your stats and they never reach you at 2am.
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