The Dental office that answers at 2am — and books the job.
New-patient calls, appointment booking, insurance questions & dental emergencies. Your assistant knows this trade: what counts as an emergency, which jobs are common, and which questions to ask — because it starts from a playbook built for dental office, then learns your services and policies.
These escalate to a human immediately — the caller gets safety guidance while the owner's phone rings:
- Facial swelling, swelling spreading toward the eye or neck, or difficulty breathing or swallowing
- Uncontrolled bleeding after an extraction or injury
- Knocked-out permanent tooth (time-critical — the tooth may be saved within the hour)
- Trauma to the jaw or face after an accident
- Severe unrelenting pain that is stopping the patient sleeping or eating
- Book new-patient exams and routine cleanings
- Triage dental pain and after-hours emergencies to the on-call dentist
- Answer whether a plan is accepted — never quote a patient's cost
- Reschedule and confirm appointments to cut no-shows
- Take complete messages for the treatment coordinator
Plus quiet-hours texting, missed-call text-back, appointment reminders, and the morning briefing — the standard Conduit office.
Common dental office services it knows on day one
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details, and pricing stays yours.
| New-patient exam & x-rays | ~60 min visit |
| Routine cleaning (recall) | ~60 min visit |
| Emergency exam — dental pain | ~30 min visit |
| Filling | ~45 min visit |
| Crown — prep appointment | ~90 min visit |
| Extraction consultation | ~45 min visit |
| Whitening consultation | ~30 min visit |
| Child's first visit | ~45 min visit |
Questions from dental office owners
Does it understand dental office emergencies?
Yes — out of the box it treats Facial swelling, swelling spreading toward the eye or neck, or difficulty breathing or swallowing, Uncontrolled bleeding after an extraction or injury, Knocked-out permanent tooth (time-critical — the tooth may be saved within the hour) as emergencies: the caller gets safety guidance and the owner's phone rings immediately, with a backup contact if there's no answer.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours to discuss. Setup starts from a template of common services for your trade so it knows what you offer and how long each visit runs.
How fast can I be live?
About 30 minutes of setup, then your assistant gets its own local number — instant, nothing to forward. Prefer your existing number? Forward it any time; it stays yours and it's reversible.
Capabilities on this page last verified July 2026