If your texting registration is rejected

Rejections are a normal part of carrier texting registration — reviewers are strict on purpose, and a bounce almost never means your business can't text. When it happens you'll see two things: an inbox message titled "Texting registration needs a quick fix", and the carriers' reason translated into plain English in Settings → Phone & texting. Your calls are never affected while this gets sorted.

First: check whose fix it is

Every rejection reason we translate says who fixes it. There are only three kinds:

• Ours — fixed automatically. Most rejection causes are about the parts Conduit generates: the opt-in description, sample messages, the campaign description, keyword replies, and your hosted policy pages. When a rejection lands on any of those, our team is paged automatically, we correct it, and we resubmit — you'll simply see the status go back to "in carrier review." There is nothing for you to do.
• Yours — named exactly. A handful of causes come from facts only you control. The note in Settings → Phone & texting names the specific field. Fix it there and tap Fix & resubmit — resubmitting is free, every time.
• Not fixable by wording. US carriers prohibit SMS entirely for a few content categories (tobacco/vape, cannabis/CBD, firearms, gambling, loan marketing, and similar). If a rejection says your business falls in one of those, no rewording will pass review — and we'll say that honestly rather than have you resubmit forever. Your assistant still answers calls fully.

The error codes, in plain English

Carrier rejections carry a numeric code (you may see it in the note, e.g. "30907"). You never need to look codes up — the app translates every one — but if you like knowing what's behind the curtain, they group into families:

What the carriers are saying	Typical codes	Who fixes it
"We couldn't verify how customers agree to your texts" — the opt-in/consent description	30909, 30917, 30924, 30925, 30931	Conduit, automatically
"The message samples or campaign wording don't meet our checklist"	30893, 30910, 30911, 30916	Conduit, automatically
"The privacy policy or terms link is missing or non-compliant"	30908, 30932, 30933, 30934	Conduit, automatically (we host these pages for you)
"Your website doesn't match, doesn't load, or doesn't say enough" — https only, no login walls, must name your business	30907, 30919, 30920, 30921, 30922	You — or leave the website blank and we submit your hosted page instead
"The legal name doesn't match tax records" or trading/legal names conflict	30886, 30918, 30926, 30927	You — it must match your IRS paperwork exactly
"We couldn't tie the contact person or email to your business"	30881, 30971, 30972	You — use an email on your own domain, or make sure the address appears publicly with your business
"A link used a URL shortener or plain http"	30892, 30963, 30964	You if it's your website; Conduit otherwise
"This content category is not eligible for SMS"	30882–30885, 30897, 30940–30962	No one — carriers prohibit the category outright

Two facts worth knowing about the process itself:

• Resubmitting is free. The one-time carrier fees are charged when your registration is first filed. Correcting and resubmitting the same registration costs nothing, however many rounds it takes.
• Each round takes about the same time. A resubmission re-enters the same review queue — typically about 5 business days, longer in busy periods. We track it and tell you the moment it moves.

Getting help

If the note isn't clear, or you've fixed what it named and it bounced again, use Get help in the app or email support@conduitapp.ai — include the exact text of the rejection note. If your legal name is involved, having your IRS EIN letter (CP 575, or a 147C replacement) on hand speeds everything up: the registration must match it character for character.

One thing that saves you a wasted phone call: you don't need to — and can't — take this up with the phone carriers or the messaging provider yourself. The registration is filed by Conduit on your business's behalf, and the carriers only correspond with the filer. That's not a limitation we invented; it's how the registry works for every platform. The flip side is that it's genuinely our job to get you approved: rejections that are ours are corrected without you lifting a finger, and support handles the carrier side for everything else.

New to texting registration? Start with business texting approval for what it is and what we collect.