If Conduit ever has an outage

No service runs perfectly forever — phone carriers hiccup, AI providers have bad hours. What matters is what your callers experience when that happens, and the answer is: never dead air.

If the AI can't take a call, the call falls through to a plain voicemail line automatically. Callers hear a greeting in your business's name, leave their name, number, and what they need, and the message is recorded and transcribed into your call log. The phone still gets answered; you still get the lead.

You'd also hear about a problem before your customers tell you. Every Monday, a watchdog compares your answer rate to the previous week — if it drops more than 20%, you get an email (and so do we), because a silent forwarding or number problem is the kind of failure nobody notices until it's expensive.

Nothing degrades silently in the app either: when your assistant is running in reduced mode — for example at a plan cap, where calls go to voicemail plus text-back — the Office shows a banner saying exactly that.

And when things come back, the record catches up: voicemails left during a rough patch are transcribed and appear in your call log, so you can work through what came in rather than wonder what you missed.

What it costs: nothing — the voicemail fallback and the watchdog run on every plan, automatically.