No service runs perfectly forever — phone carriers hiccup, voice providers have bad hours. This is what happens to your callers when ours does, in plain words.
How you find out
- The status page. conduitapp.ai/status shows the health of every service your assistant depends on, checked automatically every 15 minutes. Nobody can hand-edit it, so if something is wrong on our side, it shows there.
- The Monday watchdog. Every Monday, Conduit compares your answer rate to the previous week. If it dropped by more than 20%, you get an email and a note in the app — because a silent forwarding or number problem is the kind of failure nobody notices until it's expensive.
What a caller hears
If our voice provider can't take the call, your assistant can't answer it. On a forwarded line the caller hears your carrier's normal failure handling for that leg; on your assistant's own number the call doesn't connect. We're honest about that gap: Conduit does not yet have a separate voicemail line that takes over when the voice provider is down. It is on the list, and this page will say so when it ships.
What is not an outage
Running out of minutes. At your plan's cap your assistant switches to taking messages — every caller still leaves a complete message — and Home says so in the month's numbers. Add a pack or wait for the month to reset; nothing bills.
Texting not yet approved. Until your business's carrier registration clears, confirmations go by email; text-backs start the day texting is approved — anything that needed a text before then isn't sent later. Calls are unaffected.
Forwarding reset by your carrier. A new phone, a SIM swap, or iPhone's Live Voicemail can stop calls reaching your assistant. Dial the forwarding code again — every carrier's code is in forwarding your existing number.
What it costs: nothing — the status page and the watchdog run on every plan.
Related
- Getting help from a humanReach Conduit support by email at support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
- If your texting registration is rejectedHow to read a carrier rejection, which fixes happen automatically, what's yours to change, and where to get help. Resubmitting costs you nothing.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.