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Skills

What your assistant can do

Every skill you can switch on, in plain words: what it does on a real call, what it needs from you, and what it costs to run. 24 articles.

Your assistant

Around-the-clock call answering

Your assistant answers your business number — hand it out or forward your line to it — works out what callers need, books or messages, and logs every call.

Recognized callers

When a repeat customer calls, your assistant recognizes their number and greets them by first name; recognition is by phone number only, never by voice.

Voicemail studio

Your own greeting plus a length cap, with every voicemail transcribed to your inbox and summarized; the fallback used after hours or if voice degrades.

Spam screening

Robocalls and solicitors are identified in the first seconds and politely ended; they never show in your stats, count against your calls, or wake you.

Emergency escalation

When a caller describes danger like gas, flooding, or sparking, your assistant advises 911 or the utility, then rings your emergency contacts in order.

After-hours answering

Choose what happens when you're closed: your assistant keeps answering fully, callers get voicemail plus a text-back, or calls forward to your cell.

Confirmations & reminders

Every booked job gets a confirmation text, a day-before reminder, and an optional morning-of reminder; customers can confirm or reschedule by reply.

Missed-call text-back

When a call is missed or abandoned, the caller gets a text within seconds, before they dial the next shop; needs carrier texting approval.

Two-way texting

Customers text your business number and your assistant replies to booking questions and follow-ups; you see every thread and can take over instantly.

Mid-call texting

While on a call, your assistant can text the caller a helpful link like your services page or directions, using your own details; it never texts prices.

Assistant inbox

One place where everything your assistant does lands: overnight voicemails, call reports, quote and invoice updates, each item linking to its evidence.

Morning briefing

Every morning at your chosen time: calls answered, jobs booked, money quoted, and the short list of things that need you, by email, text, or both.

Monthly recap

On the first business day of each month, one inbox card shows what your assistant did last month, every number a real count from your account.

Questions it couldn't answer

When callers ask something your assistant can't answer, it notes the question; recurring ones become an inbox card you answer in a sentence to teach it.

Website prefill

Paste your website or Google Business Profile link at setup and your services, FAQs, and hours are drafted for you to review and edit.

Universal search

Press Cmd-K to search everything — contacts, calls, texts, quotes, invoices, jobs — with fuzzy matching so 'the lady with the noisy furnace' finds Judy.

Lead sync (Zapier & webhooks)

Send every completed call and booked appointment to any tool via a webhook (a Zapier Catch Hook works out of the box) as signed, verifiable JSON.

Email inbox (coming soon)

Coming soon: give your assistant its own email address and auto-forward chosen mail; it triages, summarizes, and drafts replies for your approval.

Full email sync (coming soon)

Coming soon: true two-way sync with Gmail or Outlook so your assistant can send as you; ships after the providers' security reviews.

Review requests (coming soon)

Coming soon: after a job wraps, the customer gets a friendly text asking for a Google review; tell us you want it and we'll notify you when it ships.

Social marketing (coming soon)

Coming soon: Facebook and Instagram posts drafted from your real jobs and reviews, sequenced after the money features earn your trust.

Dispatcher brain

A planned upgrade, not active yet: routing bookings around addresses, drive time, and your crew. For now, set your service area in Settings → Business.

Scheduling

Booking & scheduling

Your assistant books real jobs into your open slots, never double-books, and reads the booking back; callers can reschedule or cancel by phone.

Calendar sync

Connect Google Calendar so bookings appear within seconds and your own events block those slots; Google is the only provider today, not Outlook or Yahoo.

Common questions

Do I have to turn every skill on?: No. Skills are switched on per business, one at a time, and your assistant is only ever allowed to do what you've enabled. Turning one on changes what it can do on a live call, so you can start with call answering alone and add the rest as you go.
Does Conduit send quotes, invoices, or take payments?: No. Conduit does not handle money. It answers calls, books work, texts missed callers back, and captures leads — quoting, invoicing, and payments stay in whatever you already use.

Last verified 2026-07-18.

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