When a repeat customer calls, your assistant recognizes the number and greets them personally — "Hi John, are you calling about the appointment we scheduled for Tuesday?" — using their first name and one line about their last interaction, written down automatically after each call.
Recognition is by phone number only, never by voice — there are no voiceprints, ever. The greeting shares nothing beyond the first name and that one line — no addresses, no amounts — and it's phrased as a question, so a family member calling from the same phone is never told who they are. If the caller says "I'm not John," the assistant drops it immediately and continues fresh.
Prefer every caller greeted the same way? Email support@conduitapp.ai and we'll turn recognition off for your business.
What it costs: Included in every paid plan.
Related
- Your assistant, at a glanceSee everything your assistant does from one page — its duties, what it knows, how it sounds, this month's allowance — and where to change any of it.
- Your InboxYour assistant's plain-English write-up of everything it handled — calls, voicemails, and your morning briefing — a two-minute morning read.
- Your calls and textsEvery call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.