Recognized callers

When a repeat customer calls, your assistant recognizes the number and greets them personally — "Hi John! Are you calling about the AC repair we scheduled for Tuesday?" — using their first name and one line about their last interaction, written down automatically after each call.

Recognition is by phone number only, never by voice. The greeting shares nothing beyond the first name and that one line — no addresses, no amounts — and it's phrased as a question, so a family member calling from the same phone is never told who they are. If the caller says "I'm not John," the assistant drops it immediately and continues fresh.

Prefer every caller greeted the same way? Support can turn recognition off for your business (greeting_memory).