When a repeat customer calls, your assistant recognizes the number and greets them personally — "Hi John! Are you calling about the AC repair we scheduled for Tuesday?" — using their first name and one line about their last interaction, written down automatically after each call.
Recognition is by phone number only, never by voice. The greeting shares nothing beyond the first name and that one line — no addresses, no amounts — and it's phrased as a question, so a family member calling from the same phone is never told who they are. If the caller says "I'm not John," the assistant drops it immediately and continues fresh.
Prefer every caller greeted the same way? Support can turn recognition off for your business (greeting_memory).
Related
Your assistant, at a glance
See everything your assistant does from one page — its health, what it knows, its voice, and call routing — and where to change any of it.
Your Inbox
Your assistant's plain-English write-up of everything it handled — calls, voicemails, and your daily briefing — a two-minute morning read.
Your call & text History
Every call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support