Built into every Conduit plan
Every missed call gets a text back.
Missed-call text-back texts any caller you don't answer, shortly after they hang up — a written thread instead of a voicemail beep. Conduit goes further than a text-back tool: the text comes from your assistant's business number, and your assistant answers the reply, books the visit, and writes down the lead.
Texting switches on after a one-time carrier registration — typically 1–3 weeks after you sign up, sometimes longer. Calls work from day one.
Why it matters
The missed call is where the work leaks out.
52%
of callers to home-services businesses reach a person. The rest get voicemail or nothing.
Invoca, Home Services Lead Conversion Benchmarks Report 2026 (July 2026)58%
of consumers say they won't leave a voicemail when a business doesn't pick up. And 82% of consumers say they'll call a competitor when a business doesn't answer.
CallRail, Missed calls cost businesses more than ever (September 2025)69%
of missed calls to small businesses never get a callback from the business within 48 hours.
Quo, Small Business Callback Statistics 2026 (August 2026)
Full numbers and the arithmetic: what a missed call actually costs.
How it works
From missed call to booked visit, without you
- Step 1 of 3
A call goes unanswered
You're with a customer, on another call, or it's 9 pm. Conduit sees the miss on your assistant's line when it happens.
- Step 2 of 3
The text goes out
From your assistant's business number, in your business's voice — a short, honest "sorry we missed you, how can we help?" on the screen they're already holding.
- Step 3 of 3
The reply gets answered
This is where text-back tools stop and Conduit keeps going: your assistant handles the conversation, shares links, books the visit, and writes down the lead — and flags you when it matters.
How carrier registration works · The full missed-call text-back guide
Questions
Missed-call text-back, answered
What is a missed call text back service?
A missed-call text-back service sends a text to a caller your business doesn't answer, shortly after the call ends — so instead of a voicemail beep, the caller gets a written thread they can answer from the phone already in their hand. The better services also handle the reply, which is where the work is actually won.
Does the text come from my business number?
With Conduit, the text comes from your assistant's business number — the same line that answers your forwarded calls — so the caller sees one consistent identity. No short code, no random number.
What happens when the customer texts back?
Your assistant answers. It can share your services, send directions or a booking link, and book the visit — the conversation doesn't stop at an autoresponder waiting for you to notice. Anything that needs you is flagged, and the whole thread lands in your inbox.
Is missed-call text-back legal? What about carrier registration?
Business texting in the US needs a one-time carrier registration of your business (A2P 10DLC) before any message can go out — unregistered texting gets filtered as spam. Texting switches on after a one-time carrier registration — typically 1–3 weeks after you sign up, sometimes longer. Calls work from day one. Conduit prepares and files the registration for you, and enforces quiet hours in your business's time zone and opt-outs automatically.
How fast does the text go out?
Shortly after the missed call ends, once texting is active on your account. A caller who gets a text has a thread to answer instead of a voicemail to leave.
How much does it cost?
It's included in every Conduit plan, not an add-on. Plans start at $79 a month with 300 texts included, spam calls never use your minutes, and there's no overage billing — see the pricing page for every plan.
Figures on this page last verified October 2026 · sources link to the original studies