Every missed call gets a text — in seconds.
Missed-call text-back is an automation that texts any caller you don't answer, moments after they hang up — turning a dead voicemail into a live written thread. Conduit goes further than a text-back tool: the text comes from your own number, your assistant answers the reply, books the job, and captures the lead.
The missed call is where the money leaks
62%
of calls to home-service businesses go unanswered (ServiceTitan analysis of 50,000+ contractor phone lines)
86%
of callers won't leave a voicemail at all — and 85% of callers who reach voicemail never call that business back
~75%
call a competitor next — usually within minutes
Full numbers and the revenue math: what a missed call actually costs.
From missed call to booked job, without you
1. A call goes unanswered
You're on a ladder, on another call, or it's 9pm. Conduit sees the miss on your line the moment it happens.
2. The text goes out in seconds
From your own business number, in your business's voice — a short, honest "sorry we missed you, how can we help?" that reaches the screen they're already holding.
3. The reply gets answered
This is where text-back tools stop and Conduit keeps going: your assistant handles the conversation, shares links, books the visit, and captures the lead — escalating to you when it matters.
Texting switches on after a one-time carrier registration — typically 1–3 weeks after you sign up, sometimes longer. Calls work from day one. How carrier registration works · The full missed-call text-back guide
Missed-call text-back, answered
What is a missed call text back service?
A missed-call text-back service automatically sends an SMS to any caller your business doesn't answer, within seconds of the missed call — so instead of a dead voicemail, the caller gets a written thread they can answer from the screen they're already holding. The better services also handle the reply, which is where the lead is actually won.
Does the text come from my own business number?
With Conduit, yes — the text comes from your assistant's business line, the same number that answers your calls, so the caller sees one consistent identity. No shortcode, no random local number.
What happens when the customer texts back?
Your assistant answers. It can share your services, send directions or a booking link mid-thread, and book the visit — the conversation doesn't dead-end at an autoresponder waiting for you to notice. Anything that needs you gets escalated, and the whole thread lands in your inbox.
Is missed-call text-back legal? What about carrier registration?
Business texting in the US requires a one-time carrier registration of your business (A2P 10DLC) before any message can go out — unregistered texting gets filtered as spam. Texting switches on after a one-time carrier registration — typically 1–3 weeks after you sign up, sometimes longer. Calls work from day one. Conduit prepares and files the registration for you and enforces quiet hours and opt-outs automatically.
How fast does the text go out?
Seconds after the missed call, once texting is active on your account. Speed is the whole game: a caller who gets an instant text rarely bothers dialing the next business on the list, while one who hits voicemail usually does.
How much does it cost?
It's included in every Conduit plan — not an add-on. Plans are flat monthly with included texts and minutes, spam calls are free, and there's no overage billing; see the pricing page for current numbers.
Stats on this page last verified August 2026