Forwarding your existing number

Your assistant comes with its own local number that callers reach directly. The simplest setup is to hand that number out — on your website, truck, business cards, and Google listing — and you're done. Nothing to forward.

This guide covers the other option: keeping the number your customers already know, and forwarding it to your assistant one time. You choose how much to forward:

• Every call — your existing number then behaves exactly like handing out your assistant's number.
• Only the calls you miss — your own phone rings first, and unanswered calls roll to your assistant.

Either way it's one code, dialed once on your phone. Your work schedule — not your carrier — decides who answers.

Verizon (and Verizon-network carriers): dial *71 followed by your Conduit number, press call, listen for the tone. Your phone still rings about 5 times first — Verizon doesn't let anyone change that. Turn off with *73.

AT&T, T-Mobile, and most other carriers: dial *61, your Conduit number, then **15# (that 15 is your ring time in seconds — the app shows the exact code with your chosen ring count, ready to copy). Turn off with ##61#.

One honest note: this setup forwards unanswered calls. If you're already on a call, a second caller follows your carrier's normal busy handling (usually your voicemail) rather than rolling to your assistant.

Landlines and VoIP lines: codes vary — the certain path is asking your provider for "no-answer call forwarding" to your Conduit number. Google Voice numbers forward from Google Voice's own settings.

What it costs: nothing extra from us — carrier forwarding is usually included in your plan.

Save your business line in Settings → Phone first — we detect your carrier and show the exact code to dial, ready to copy.

After setup, run the forwarding check in Settings → Phone: we place a real call and confirm it reaches your assistant. If your answer rate ever drops sharply, the weekly watchdog alerts you — broken forwarding is the #1 silent failure.

If forwarding stops working later: carriers occasionally reset forwarding (plan changes, SIM swaps, new phones), and an iPhone with Live Voicemail turned back on will answer before your assistant can. Use Test my forwarding on the live-connection card any time — we call your line and confirm it still reaches your assistant. If we notice a quiet stretch that looks wrong, we test it ourselves and send you a heads-up with the exact code to dial again. Nothing is ever changed on your phone by us — you always dial the code yourself.