Forwarding your existing number

Your assistant comes with its own local number that callers reach directly. The simplest setup is to hand that number out — on your website, vehicle, business cards, and Google listing — and you're done. Nothing to forward.

This guide covers the other option: keeping the number your customers already know, and forwarding it to your assistant one time. You choose how much to forward:

• Every call — your existing number then behaves exactly like handing out your assistant's number.
• Only the calls you miss — your own phone rings first, and unanswered calls roll to your assistant.

Either way it's one code, dialed once on your phone. Your work schedule — not your carrier — decides who answers.

Verizon (and Verizon-network carriers): dial *71 followed by your Conduit number, press call, listen for the tone. Your phone still rings about 5 times first — Verizon doesn't let anyone change that. Turn off with *73.

AT&T, T-Mobile, and most other carriers: dial **61*, your Conduit number, then **15# (that 15 is your ring time in seconds — the app shows the exact code with your chosen ring count, ready to copy). Turn off with ##61#.

One honest note: this setup forwards unanswered calls. If you're already on a call, a second caller follows your carrier's normal busy handling (usually your voicemail) rather than rolling to your assistant.

Landlines and VoIP lines: codes vary — the certain path is asking your provider for "no-answer call forwarding" to your Conduit number. Google Voice numbers forward from Google Voice's own settings.

What it costs: nothing extra from us — carrier forwarding is usually included in your plan.

Save your business line in Settings → Phone first — we detect your carrier and show the exact code to dial, ready to copy.

Forwarding is set once on your carrier — you don't have to touch it again. To try it, just call your business line from another phone and let it ring through: your assistant answers. If your answer rate ever drops sharply, the weekly watchdog sends you a heads-up in the app.

If forwarding stops working later: carriers occasionally reset forwarding (plan changes, SIM swaps, new phones), and an iPhone with Live Voicemail turned back on will answer before your assistant can. If that happens, open Settings → Phone and dial your carrier's on-code again. Nothing is ever changed on your phone by us — you always dial the code yourself.