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Phones & forwarding

Your number and who answers

Your Phone & texting settings in plain words — your number, whether your assistant or your phone answers first, and how open hours decide it.

1 min readLast verified 2026-07-20phone numberforwardingwho answerstextingafter hours

Settings → Phone & texting is where you control the phone side of your assistant: the number, who answers, and when. Here's what each part means.

Your number, calls, and texting

The Phone & texting settings: your Conduit number with copy button, the calls and texting status, and how calls are handled
Your assistant's number — tap Copy and put it on your website, truck, cards, and Google listingWho's answering right now — calls handled by your assistant, and whether it can text back
  • Your number is your assistant's real phone line. Tap Copy to put it on your website, truck, cards, or Google listing — calls and texts both land here.
  • Calls shows who's answering (your assistant), and Texting shows whether it can text customers back.
  • Update what callers hear lets you tweak the greeting and how it handles calls.

Who answers, and when

Lower on the page you choose how calls are handled during your open hours:

  • Assistant answers first — it greets every caller and passes them to you only when someone needs a person.
  • Ring my phone first — your phone rings first; your assistant steps in only if you can't pick up.

After hours is automatic

You never have to remember to "turn it on" at night. Your open hours do it for you — the moment you close, your assistant is on duty, and it hands back the moment you open again.

Keeping your own number

Prefer to keep the number you already advertise? You can forward it to your assistant so customers keep dialing the same number they always have. The exact code to dial is on your Home screen and in forwarding your existing number.

What's next

If you also want your assistant to text customers back (confirmations and reminders), that needs a quick one-time approval — see business texting approval.

Common questions

Is the Conduit number the number I give to customers?

You can — it's a real number that takes calls and texts. Most owners instead keep the number they already advertise and forward it to Conduit, so customers never see a change. Either way works.

Can I answer some calls myself?

Yes. Choose "Ring my phone first" and your phone rings first — your assistant only picks up the ones you miss. Or let it answer everything. You can switch any time.

What does "open hours" have to do with it?

Your business hours decide who's on duty automatically. The moment you close, your assistant comes on; when you're open, it follows the choice you set. No switch to flip at the end of the day.

Related

Forwarding your existing number

Two ways to connect your existing number to your assistant, forward every call or only the ones you miss, with the exact carrier code to dial once.

How many times your phone rings first

Choose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.

iPhone owners: turn off Live Voicemail

iPhone's Live Voicemail (iOS 17+) answers calls before forwarding can reach your assistant; turn it off in Settings so callers get a live answer.

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