If your business line is an iPhone (iOS 17 or newer), one setting quietly breaks call forwarding: Live Voicemail. It answers unanswered calls on the phone itself — before your carrier's forwarding timer can hand the call to your assistant. The result: callers get Apple's transcription screen instead of a live answer, and it looks like your assistant just isn't picking up.
The fix takes ten seconds: Settings → Phone → Live Voicemail → off. Then run "Test my forwarding" (Settings → Phone in Conduit, or the forwarding screen in the app) — we place a real call and confirm it reaches your assistant.
Two honest notes: we can't see or change this setting for you (no app can), and an iOS update or a new phone can switch it back on. If your assistant ever goes quiet, this is the first thing to check — our forwarding test failing is how we detect it, and we'll send you a heads-up if a check we run can't get through.
Related
Your number and who answers
Your Phone & texting settings in plain words — your number, whether your assistant or your phone answers first, and how open hours decide it.
Forwarding your existing number
Two ways to connect your existing number to your assistant, forward every call or only the ones you miss, with the exact carrier code to dial once.
How many times your phone rings first
Choose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
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