If your business line is an iPhone (iOS 17 or newer), one setting quietly breaks call forwarding: Live Voicemail. It answers unanswered calls on the phone itself — before your carrier's forwarding timer can hand the call to your assistant. The result: callers get Apple's transcription screen instead of a live answer, and it looks like your assistant just isn't picking up.
The fix takes ten seconds: Settings → Phone → Live Voicemail → off. Then call your own number from another phone and let it ring through: your assistant should answer.
Two honest notes: we can't see or change this setting for you (no app can), and an iOS update or a new phone can switch it back on. If your assistant ever goes quiet, this is the first thing to check — and if your answer rate drops sharply, the Monday watchdog emails you and leaves a note in the app.
Related
- Your number and who answersSettings → Phone & texting in plain words: your assistant's number, whether it or your phone answers first during open hours, and how hours decide it.
- Forwarding your existing numberKeep the number your customers know and forward it to your assistant — every call or only the ones you miss — with the exact carrier code to dial once.
- How many times your phone rings firstChoose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.