Your schedule lives in Conduit. Once your phone's forwarding is set up (dialed once, never daily), we decide per call who should answer: during business hours your phone rings like always, and after close — or on a closure day, or when you tap Hand calls to your assistant now in Settings → Phone & texting — your assistant answers.
The shift-change notification is a heads-up, not a switch: at your opening and closing times we send "you're on duty" / "your assistant is on duty" so you always know the state of your phones. Coverage itself never depends on the notification arriving — every incoming call is routed from your hours at the moment it rings.
If you use full handoff (forwarding every call), the boundary notifications become one-tap prompts: at close, a reminder to arm it; at open, a reminder to take your phones back — because while it's armed, your own phone won't ring at all. Arming and disarming is always a code you dial — no app or website can change call forwarding for you, on any phone.
You can turn shift-change notifications off per channel in Settings → Notifications; quiet hours apply, except the morning "still armed" reminder, which we always send while full handoff is on.
Related
- Your number and who answersSettings → Phone & texting in plain words: your assistant's number, whether it or your phone answers first during open hours, and how hours decide it.
- Forwarding your existing numberKeep the number your customers know and forward it to your assistant — every call or only the ones you miss — with the exact carrier code to dial once.
- How many times your phone rings firstChoose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.