Your schedule lives in Conduit. Once your phone's forwarding is set up (dialed once, never daily), we decide per call who should answer: during business hours your phone rings like always, and after close — or on a closure day, or when you tap "hand off now" — your assistant answers.
The shift-change notification is a heads-up, not a switch: at your opening and closing times we send "you're on duty" / "your assistant is on duty" so you always know the state of your phones. Coverage itself never depends on the notification arriving — every incoming call is routed from your hours at the moment it rings.
If you use full handoff (forward-all), the boundary notifications become one-tap prompts: at close, a reminder to arm it; at open, a reminder to take your phones back — because while it's armed, your own phone won't ring at all. Arming and disarming is always a code you dial — no app can change call forwarding for you, on any phone.
You can turn shift-change notifications off per channel in Settings → Notifications; quiet hours apply, except the morning "still armed" reminder, which we always send while full handoff is on.
Related
Your number and who answers
Your Phone & texting settings in plain words — your number, whether your assistant or your phone answers first, and how open hours decide it.
Forwarding your existing number
Two ways to connect your existing number to your assistant, forward every call or only the ones you miss, with the exact carrier code to dial once.
How many times your phone rings first
Choose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support