Shift changes and who answers when

Your schedule lives in Conduit. Once your phone's forwarding is set up (dialed once, never daily), we decide per call who should answer: during business hours your phone rings like always, and after close — or on a closure day, or when you tap "hand off now" — your assistant answers.

The shift-change notification is a heads-up, not a switch: at your opening and closing times we send "you're on duty" / "your assistant is on duty" so you always know the state of your phones. Coverage itself never depends on the notification arriving — every incoming call is routed from your hours at the moment it rings.

If you use full handoff (forward-all), the boundary notifications become one-tap prompts: at close, a reminder to arm it; at open, a reminder to take your phones back — because while it's armed, your own phone won't ring at all. Arming and disarming is always a code you dial — no app can change call forwarding for you, on any phone.

You can turn shift-change notifications off per channel in Settings → Notifications; quiet hours apply, except the morning "still armed" reminder, which we always send while full handoff is on.