For Appliance repair
The appliance repair front desk that answers at 2 am — and books the job.
Repair visits booked with make and model, gas-smell safety, warranty questions. Your assistant starts from a playbook for appliance repair — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for an appliance repair business answers every call, books diagnostic and repair visits with the appliance, brand, model number and symptom already captured, and gets a gas smell or a smoking appliance to safety and a person immediately. Most of your calls come while you're on your back under a dishwasher, and the caller with a warm refrigerator and a freezer full of food isn't leaving a voicemail — they're calling the next repair shop.
Conduit's appliance repair assistant answers instead. A gas smell or a carbon-monoxide alarm gets 'leave now and call the gas company or 911 from outside' first; smoke, sparks or a flooding supply line gets the right first step; then the caller is put through to you. Every ordinary call is captured the way you'd want it — which appliance, gas or electric, the brand and model number and where to find it, what it's doing and for how long, and any manufacturer or home warranty — so you arrive knowing what you're walking into. Customers waiting on a part can book their return visit when they call. It never walks a caller through a repair and never prices one.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- a gas smell near a range, oven, dryer, or water heater
- a carbon monoxide alarm going off
- smoke, sparks, or flames from an appliance, or a burning electrical smell
- a washer, dishwasher, or refrigerator line flooding the floor that won't stop
The playbook it starts from
- 01Get gas smells, CO alarms, smoking appliances, and flooding supply lines to a person now
- 02Book diagnostic and repair visits with the appliance, brand, model, and symptom captured
- 03Book return visits for customers waiting on a part
- 04Note manufacturer and home-warranty details on warranty jobs
- 05Treat a fridge losing food or an oven out before an event as priority
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
A warm fridge and a smoking dryer on a Saturday morning
Saturday at 8:15, a caller's refrigerator is warm and the freezer is starting to drip. The assistant treats it as priority: it gets the brand and the model number off the sticker inside the door, how long it's been warm, and the address, and books the first diagnostic opening. While that call is still going, another customer calls because her dryer is smoking and the laundry room smells like it's burning — she's told to stop it and get away from it, to call 911 if there's any flame or the smoke spreads, and she's put through to you right away. You take the dryer call from the truck; the fridge is already on your calendar with everything you need to know.
Service template
Common appliance repair services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Appliance diagnostic visit | ~60 min |
| Refrigerator & freezer repair | ~90 min |
| Washer repair | ~90 min |
| Dryer repair | ~90 min |
| Dishwasher repair | ~90 min |
| Oven, range & cooktop repair | ~90 min |
| Ice maker repair | ~60 min |
| Return visit to install parts | ~60 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from appliance repair owners
What does it do when a caller smells gas?
Treats it as an emergency every time: everyone out of the house, no light switches or flames, and a call to the gas company or 911 from outside — then the caller is put through to you, with your other emergency contacts texted in turn until someone has it. Carbon-monoxide alarms, smoking appliances and flooding supply lines escalate the same way.
Will it collect the model number?
It asks for it and tells the caller where it usually is — a sticker inside the door or on the back — without turning the call into a chore. If they don't have it handy, it books the visit anyway and notes what they did know.
Can it handle warranty and home-warranty jobs?
It notes the warranty details the caller has and books the visit; whether a repair is covered is something you or the warranty company confirm, never the assistant. Customers waiting on a part can book their return visit when they call in.
Will it try to troubleshoot over the phone?
No. It never walks a caller through a repair or tells them what's wrong — it captures the symptoms in their words and books the visit. The diagnosis, the price, and the part are yours.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Cleaning services · Electrical · General contractor · HVAC · all business types
Capabilities on this page last verified October 2026