For Moving company
The moving company front desk that answers at 2 am — and books the job.
Estimate and move-day booking, inventory and access details, date changes. Your assistant starts from a playbook for moving company — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for a moving company answers every call, books in-home and video estimates with the move date, both addresses, home size and access details already captured, and handles date changes against your real calendar. Moving leads are perishable: someone with a closing date in three weeks calls four companies in an afternoon and books the first one that answers and sounds organized — usually while you're carrying a sofa down a flight of stairs.
Conduit's moving assistant is that first, organized answer. It asks what an estimator would: when, from where to where, how many bedrooms, stairs and elevators at each end, long carries, a piano or a safe, packing or storage. Estimates book into your calendar with all of it attached. Move-day calls — a date change inside 48 hours, an elevator booking, a customer who can't reach the movers — are flagged to you as priority. The real emergencies are about safety: someone hurt during a move, a truck crash, or a gas or water line damaged — those get 911 or utility guidance and reach a person immediately. It never prices a move or promises an arrival time.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- someone injured during a move — a fall, a crush injury, or a dropped load
- a moving truck in a crash, or stuck and blocking a road
- a gas smell, a broken water line, or electrical damage caused during the move
- a break-in or theft from a loaded truck or storage unit happening now
The playbook it starts from
- 01Book in-home and video estimates with the move date, both addresses, and home size captured
- 02Capture stairs, elevators, long carries, and specialty items before you price the move
- 03Move a caller's own booking to an open time, and take move-day questions for you
- 04Get injuries, truck accidents, and gas or water lines damaged during a move to a person now
- 05Take complete messages on damage claims and long-distance inquiries for you to handle
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
End of the month: three estimate calls in an hour
It's the last week of the month and your movers are out on two jobs. In one hour the assistant takes three calls. A couple closing on a house in three weeks gets an in-home estimate booked for Thursday, with both addresses, a three-bedroom home, a second-floor walk-up at the new place, and a piano noted. A renter moving across town wants a video walkthrough, booked for tomorrow evening. The third caller is moving Saturday and her building just said the elevator is only free until noon — the assistant takes the details and sends them to you as priority, so you can call her back today. Nobody reached voicemail, and you have three complete leads.
Service template
Common moving company services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| In-home or video move estimate | ~30 min |
| Local move | ~240 min |
| Long-distance move consultation | ~45 min |
| Packing service | ~240 min |
| Unpacking service | ~180 min |
| Loading or unloading only | ~120 min |
| Piano or specialty item move | ~120 min |
| Furniture disassembly & reassembly | ~90 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from moving company owners
What does it ask before booking a moving estimate?
What a good estimator would: the move date and how flexible it is, pickup and drop-off addresses, the size of the home, stairs, elevators and long walks to the truck at each end, heavy or specialty items like a piano or a safe, and whether they want packing or storage. You can add your own questions any time.
What counts as an emergency for a moving company?
Safety, not schedules: someone hurt during a move, a truck crash or a truck stuck blocking a road, a gas, water or electrical line damaged during the move, or a break-in happening now. Those get 911 or utility guidance first and reach a person immediately. A late truck or a date change is priority, not an emergency.
Can it handle move-date changes?
Yes — it checks your real calendar and moves an estimate or booking it made for the caller to a time that's actually open, reads it back once, and the change shows on your calendar right away; a move day you scheduled yourself comes to you as a message. It never promises an arrival time on move day.
What happens when a customer calls about damage?
It takes a calm, complete message — what was damaged or missing and when they noticed — and sends it to you as priority. It never says what valuation coverage pays or argues about what happened; that conversation is yours.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Auto repair · Towing & roadside · Appliance repair · Cleaning services · all business types
Capabilities on this page last verified October 2026