For Pool service
The pool service front desk that answers at 2 am — and books the job.
Weekly-service requests, green-pool cleanups & equipment repair. Your assistant starts from a playbook for pool service — what counts as an emergency, which jobs are common and how long they take, which questions to ask — then learns your services, hours, and policies.
An AI receptionist for a pool service company answers every call while you're on the route, books cleanups, openings, closings and equipment visits into your calendar, takes weekly-service requests, and gets the rare life-safety call to 911 and a person immediately. Pool phones peak exactly when you're busiest — opening season, the first heat wave, the week before a holiday party — and the green-pool caller who reaches voicemail books whoever answers next.
Conduit's pool service assistant takes those calls without you stopping. A near-drowning, a shock in or near the water, a missing drain cover, or someone splashed with or breathing pool-chemical fumes gets 911 guidance first — everyone out of the water — and is put through to you. A stopped pump, a fast leak, or a broken gate is captured as priority, with a reminder to keep children away from the water. Everything else books with the details you need: in-ground or above-ground, chlorine or saltwater, size, what's wrong and since when. It never tells a caller how to mix or add chemicals.
Emergencies, from day one.
These reach a person immediately — the caller gets safety guidance and is put through to you, then your other emergency contacts are texted in turn until someone opens the alert:
- a drowning or near-drowning, or anyone pulled from the water
- someone splashed, burned, or breathing fumes from pool chemicals, or chemicals spilled or mixed together
- an electric shock in or near the water, or sparking or smoking pool equipment
- a missing or broken drain cover, or anyone caught by a drain's suction
The playbook it starts from
- 01Get a near-drowning, a shock in the water, a missing drain cover, or a chemical exposure to 911 and a person now
- 02Take weekly and biweekly service requests and book the first visit
- 03Book green-pool cleanups, openings, and closings with the pool's type and size captured
- 04Book equipment diagnostics for pumps, filters, heaters, and salt systems
- 05Move or cancel visits it booked, and answer service questions from what you've told it
Plus confirmations and reminders, missed-call text-back (once carrier registration clears), the morning briefing, and every recording in Calls — the standard Conduit front desk.
A real call
Friday before a long weekend: a green pool and a stopped pump
A homeowner calls Friday morning: the pool turned green overnight and twenty people are coming Sunday. The assistant captures the address, the pool type and size, and how far gone the water is, and books the first open green-pool cleanup slot. Ten minutes later a weekly customer calls because his pump stopped and the water isn't moving — nothing is sparking or smoking, so it's priority, not an emergency, and the assistant books the first equipment-diagnostic opening. Both requests are on your calendar, with the details attached, before you've finished the pool you're standing over.
Service template
Common pool service services it knows on day one.
Setup starts here; you confirm or edit the list. On the phone the assistant never states a price — it books the right length of visit and takes the details.
| Service | Visit length |
|---|---|
| Weekly pool service visit | ~45 min |
| Green-pool cleanup | ~180 min |
| Pool opening | ~120 min |
| Pool closing / winterizing | ~120 min |
| Filter cleaning | ~60 min |
| Equipment diagnostic (pump, filter, heater) | ~60 min |
| Pump or motor repair | ~90 min |
| Leak detection | ~120 min |
What a missed call costs.
Run your own numbers.
An estimate from your inputs, not a prediction.
Count the voicemails and the rings you couldn't take.
In dollars. Use your own figure.
Your guess. Most owners pick 25–50%.
Add what an average job is worth to see the estimate.
Solo is $79 a month.
This is arithmetic on your own inputs. Conduit doesn't measure or promise revenue; your morning briefing reports calls answered and jobs booked, counted from your own numbers.
Questions
Questions from pool service owners
What counts as an emergency for a pool company?
Life safety: anyone pulled from the water, an electric shock in or near the pool, a missing drain cover or someone caught by a drain's suction, and chemical splashes, burns or fumes. Those get 911 guidance — and Poison Control's number for chemical exposure — first, then reach a person immediately. Green water and stopped pumps are priority bookings, not emergencies.
Will it give pool owners chemical advice?
No. It never tells a caller how much of anything to add or how to mix chemicals — that's how people get hurt. It books a water test or a visit and takes the details, and anything urgent involving chemicals is treated as a safety call.
Can it take on new weekly-service customers?
It captures the address, pool type and size, gate access and pets, books the first visit into your calendar, and sends you the new customer as a complete lead — the recurring schedule and pricing are yours to set. Existing customers can move or cancel visits the assistant booked for them; changes to visits you scheduled come to you as a message.
Does it book openings and closings?
Yes — openings, closings and winterizing book from your service template with realistic time blocks, so the spring and fall rushes fill your calendar instead of your voicemail.
Will it quote prices on the phone?
No — never. It books the visit and takes the caller's details; pricing stays yours. Setup starts from a template of common services for your business type so it knows what you offer and how long each visit runs.
How fast can I be live?
Five setup screens, then your assistant gets its own local number the moment you pick a plan — calls are live that day. Forward your existing number any time; it stays yours and the forwarding is reversible. Texting switches on after a one-time carrier registration, typically 1–3 weeks later, sometimes longer.
Keep reading: missed-call text-back · covering after-hours calls · what a missed call costs
Related business types: Appliance repair · Cleaning services · Electrical · General contractor · all business types
Capabilities on this page last verified October 2026