Anything that needs your OK — a quote ready to send, an escalation — shows up in the app's Activity tab under "Needs you", and as a notification with Approve and View buttons. Approve works right from the notification, without opening the app; it's the same decision, recorded the same way, as approving from the dashboard.
From a call's detail screen you can also Call back (rings from your own phone) or Text back — the text goes out from your business number through Conduit, so it's logged with the conversation and respects quiet hours: late-night replies are queued and sent at 8am the customer's time, and the app tells you when that happens.
Related
Locking down your account
Lock down the account that runs your phone line: password reset, two-step verification with backup codes, and signing out other devices.
Cancelling and taking your data with you
Cancel any time with no fees; service runs through your paid period, you can export everything in one click, and can port your number before it's released.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support