If Conduit stops earning its keep, leaving is simple and nothing is held hostage. No cancellation fees, no retention hoops, no "call us to cancel".
Cancelling
Cancel any time from Settings → Plan & usage: press Cancel plan at the bottom of the page (it asks you to confirm), or cancel inside Manage billing. Your plan runs to the end of the period you already paid for; then your assistant stops answering and its number is released. If Conduit isn't right for you, cancel within 30 days of going live and your first payment is refunded in full. The guarantee covers your first subscription payment; minute and text packs aren't refundable. Details in your plan, usage, and billing.
Your phone number. When your paid period ends your assistant is switched off and its Conduit number is released the same day — we don't hold numbers for inactive plans. If you printed the Conduit number anywhere, point customers back to your own number before then. Need to keep the Conduit number? Email support@conduitapp.ai before the period ends; moving a number out is a carrier process we assist with by hand, and we can't promise its timing. A declined card is different from cancelling: your assistant keeps answering for 14 days while your bank retries, and the number is released only if the payment still hasn't gone through by then — see if a payment fails.
Your forwarding. If you forward your own line to your assistant, turn forwarding off at your carrier first — every carrier's off code is in forwarding your existing number (##002# clears it on most carriers, *73 on Verizon) — or your callers reach a dead number. We email you that code when your plan ends, but we never change anything on your phone; you do.
Taking your data
Before or after you cancel, Settings → Workspace → Export my data (under Your data) gives you everything in one click, as spreadsheet files plus one JSON file: contacts, bookings, calls (with transcripts), messages, your services, your FAQs and policies, business hours, emergency contacts, your assistant's rules and settings, and your customers' opt-out list — the numbers you may never text again, even off Conduit. Call recordings can be downloaded from Calls while they're kept (90 days after each call).
Deleting the account
Settings → Security → Delete account deletes immediately. There is no grace period and no undo: your businesses, contacts, calls, transcripts, messages, schedule, and your assistant's setup are erased, your call recordings are purged from storage, your subscription is cancelled, and your numbers are released.
Three things are kept by design: your customers' text opt-outs (so a STOP stays honored), a security and audit trail of account actions, and an anonymous record of what the assistant did — no names, numbers or transcripts. Everything else is deleted immediately, recordings included. Billing records stay with our payment processor for accounting.
If you share a workspace with someone else, transfer ownership first; deleting a shared workspace is never self-serve.
What it costs: nothing. Exporting, cancelling, and deleting are free on every plan. Billing mistakes and double charges are refunded without argument — one email.
Related
- Locking down your accountLock down the account that runs your phone line: password reset, two-step verification with backup codes, and signing out other devices.
- Deciding from your phoneConduit works in your phone's browser: decisions show under Needs you on Home, and from any call you can call or text the customer back.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.