Cancelling and taking your data with you

If Conduit stops earning its keep, leaving is simple and nothing is held hostage. Cancel any time; service runs to the end of the period you already paid for. There are no cancellation fees and no retention hoops — no "call us to cancel" games.

Your business phone number is the thing that actually matters. Service runs to the end of the period you already paid for; when it ends, your assistant is deactivated and the number is released. There's no extended hold, so if you want to keep the number, port it to another carrier before your paid period ends — reach out and we'll help you move it.

Before or after you cancel, Settings → Export my data gives you everything in one click: contacts, jobs, quotes, invoices, and your call log, plus the whole setup you built — price book, business hours, FAQs and policies, approval rules, and your customers' opt-out list — so whatever you use next starts from your data, not from zero.

What deletion means: once your account is closed, we delete your business data. Call recordings were already on a 90-day clock and go with it. The texting opt-out ledger is the one thing kept longer, because carrier rules and US law require a STOP to stay honored even after you leave.

Refunds stay honest too: billing mistakes and double-charges are refunded without argument — one email.

What it costs: nothing. Exporting and cancelling are free on every plan.