Everything about what you pay lives on one screen: Settings → Plan & usage. It shows your current plan, what you've used this month, and every way to change it.
Your plan and what's included
At the top is your current plan and its monthly price. Below it, the three plans side by side so you can compare:
- Solo — every call answered and every job booked, with recordings and transcripts of every call.
- Growth — everything in Solo, a bigger monthly allowance, two-way Google Calendar sync, and mid-call texting (sending links and directions during a call).
- Office — everything in Growth, the largest allowance, a second business or location, and premium AI on your most complex conversations.
Each plan lists exactly how many voice minutes and texts it includes per month — talk time on live calls draws the minutes down, so there are no surprises.
Busy month? Add a pack instead of upgrading
If you have one unusually busy month, you don't have to move up a whole plan. Add a one-time pack of extra minutes or texts — it only starts counting after your plan's included amount runs out, it never auto-renews, and it's yours for 12 months.
Changing plans
Use Switch to… on any plan card to move up or down. Changes are prorated and take effect immediately — your assistant keeps answering the whole time, and nothing you've set up is lost.
Managing your payment
Manage billing opens the secure Stripe portal, where you can update your card, download invoices, or cancel. Conduit never sees or stores your card number.
No overage, ever
Conduit will never quietly run up a bill. If you're on a plan and you're out of included minutes, your assistant only keeps taking live calls if you've added a pack. Otherwise it holds — you're always in control of what you spend.
Common questions
Does it cost anything to set up?
No. Creating your account and building your assistant is free. You only start paying when you hire the assistant and take it live.
What happens if I use up my minutes for the month?
Nothing breaks and there's no surprise bill. You can add a one-time pack of extra minutes or texts that only kicks in after your plan's included amount runs out — no subscription, no auto-renew.
Can I change or cancel my plan?
Any time. Upgrades and downgrades take effect immediately and are prorated. Cancelling is self-serve from the billing portal. Your setup, your assistant's knowledge, and your history stay exactly where they are.
Is my card safe?
Yes. All payments run through Stripe's secure portal — card details never touch Conduit's servers.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support