Your plan, usage, and billing

Everything about what you pay lives on one screen: Settings → Plan & usage. At the top, your plan and its allowance beside the date it resets, with Compare plans and Manage billing; below, the plans side by side, packs, This month's usage, and cancelling, in plain words.

The three plans

Every plan gets the whole assistant — answering, Google Calendar booking, texting once registered, emergency escalation, spam screening, night school, the morning briefing, all 20 voices. Plans differ only by minutes, texts, locations, and priority support on Office.

Carrier registration is included in your plan — there's no separate setup fee. The carriers' one-time registration and vetting fees for business texting, and their monthly campaign fee while texting is on, are paid by Conduit out of your plan price and never billed to you separately. Your callers' own message and data rates are between them and their phone carrier.

What counts as a minute

Connected talk time between a real person and your assistant, measured to the second. Robocalls, spam, hang-ups under ten seconds, and calls taken in message-only mode are refunded to your pool when the call settles. Your own test calls count like any other call.

You set the longest single call — 3 to 10 minutes, 5 unless you change it — in Settings → Assistant. Thirty seconds before the limit your assistant tells the caller and wraps up, so one call can never eat your month.

At the cap

Packs

The guarantee

If Conduit isn't right for you, cancel within 30 days of going live and your first payment is refunded in full. The guarantee covers your first subscription payment; minute and text packs aren't refundable. To use it, cancel from Settings → Plan & usage or email support@conduitapp.ai within 30 days of going live — "going live" is the day your first plan payment is taken — and the refund is issued within five business days, no questions asked. After that window, cancelling stops your plan at the end of the paid period and later periods aren't refunded. Billing mistakes and double charges are always refunded in full.

Changing plans

Switch plans under Your plan on Settings → Plan & usage, where your current plan is marked Current plan: Switch to the plan you want and the change takes effect immediately, prorated. If the page says switching isn't self-serve on your account yet, email support@conduitapp.ai and we'll move you over. Your assistant keeps answering the whole time; nothing you've set up is lost.

If a payment fails

Update your card under Manage billing and everything carries on as it is, same number included. If the payment still hasn't gone through after 14 days, your plan ends the way a cancelled one does: your assistant pauses and its Conduit number is released. If you forward your own number to your assistant, turn the forwarding off at your carrier before then — every carrier's off code is in forwarding your existing number. Your setup and your data stay, and paying again reactivates the same assistant on a fresh number.

Managing your payment

Manage billing opens the Stripe portal to update your card, download invoices, or cancel — or press Cancel plan at the bottom of Plan & usage. Cancelling is self-serve: your plan runs to the end of the period you paid for, then your assistant stops answering and its number is released. Your setup and your data stay until you delete the account — see cancelling and taking your data with you.