Everything about what you pay lives on one screen: Settings → Plan & usage. It shows your current plan, what you've used this month, and every way to change it.
Your plan and what's included
At the top is your current plan and its monthly price. Below it, the three plans side by side so you can compare:
- Solo — every call answered and every job booked, with recordings and transcripts of every call.
- Growth — everything in Solo, a bigger monthly allowance, two-way Google Calendar sync, and mid-call texting (sending links and directions during a call).
- Office — everything in Growth, the largest allowance, a second business or location, and premium AI on your most complex conversations.
Each plan lists exactly how many calls and texts it includes per month, so there are no surprises.
Busy month? Add a pack instead of upgrading
If you have one unusually busy month, you don't have to move up a whole plan. Add a one-time pack of extra calls or texts — it only starts counting after your plan's included amount runs out, it never auto-renews, and it's yours for 12 months.
Changing plans
Use Switch to… on any plan card to move up or down. Changes are prorated and take effect immediately — your assistant keeps answering the whole time, and nothing you've set up is lost.
Managing your payment
Manage billing opens the secure Stripe portal, where you can update your card, download invoices, or cancel. Conduit never sees or stores your card number.
No overage, ever
Conduit will never quietly run up a bill. If you're on a plan and you're out of included calls, your assistant only keeps taking new billed calls if you've added a pack. Otherwise it holds — you're always in control of what you spend.
Common questions
Does it cost anything to set up?
No. Creating your account and building your assistant is free. You only start paying when you hire the assistant and take it live.
What happens if I use up my calls for the month?
Nothing breaks and there's no surprise bill. You can add a one-time pack of extra calls or texts that only kicks in after your plan's included amount runs out — no subscription, no auto-renew.
Can I change or cancel my plan?
Any time. Upgrades and downgrades take effect immediately and are prorated. Cancelling is self-serve from the billing portal. Your setup, your assistant's knowledge, and your history stay exactly where they are.
Is my card safe?
Yes. All payments run through Stripe's secure portal — card details never touch Conduit's servers.
Related
Quotes & estimates
When a caller asks for pricing, your assistant drafts a quote from your price book only, sends it on your approval, and follows up on days 2, 5, and 10.
Invoice chasing
Track who owes you and let your assistant send polite payment reminders that firm up over time with your pay link; firm reminders always wait for your OK.
Aging buckets & payment reminders
Colored buckets group unpaid invoices by days past due; reminders escalate in stages, respect quiet hours, stop when paid, and can be paused per invoice.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support