What the call outcomes mean

Every call gets one outcome. Booked — a job landed on the schedule. Message taken — the caller left details for you to follow up. Quote requested — they asked for a price and a draft is waiting. Emergency escalated — the call was transferred down your emergency chain. Info only — a question answered, nothing to do. Abandoned — they hung up before the assistant could help. Spam — a robocall or solicitor, screened out and excluded from your stats.