Every call gets exactly one outcome, shown as a tag on the call and as a filter at the top of Calls (the less common ones sit under More).
Booked — the work landed on the schedule. Message — the caller left details for you to follow up. Price question — they asked what it costs; your assistant took their details and the request is waiting as a lead for you to answer. Emergency — the call was transferred down your emergency chain. Info — a question answered, nothing to do. Missed — they hung up before the assistant could help. Follow-up — the caller was continuing a lead you already have, so the call is attached to it instead of opening a new one. Personal — the number is on your personal list, so the assistant treated it as a friend or family call, not a customer.
Three outcomes are screened: they stay in Calls but are kept out of your lead list and your stats. Spam — a robocall or solicitor. Wrong number — the caller was not trying to reach your business. Unrelated — a solicitor, a crank, or someone looking for a different business entirely. Screening is never deletion: a screened call is one tap from being restored if the assistant got it wrong.
Related
- Your assistant, at a glanceSee everything your assistant does from one page — its duties, what it knows, how it sounds, this month's allowance — and where to change any of it.
- Your InboxYour assistant's plain-English write-up of everything it handled — calls, voicemails, and your morning briefing — a two-minute morning read.
- Your calls and textsEvery call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.