Every answered call shows who it was — not just a phone number. When a caller gives their name, company, callback number, or email, your assistant captures it and it appears in the call log and on the call detail, right alongside the recording and transcript.
Where it comes from: your assistant asks naturally during the call ("and your name and best number?"), reads the number back to confirm, and offers once to take an email. After the call, a second pass double-checks the transcript so nothing gets dropped.
When it's blank: if a caller withholds their number or never gives a name, we show the formatted phone number we do have and leave the rest empty — we never invent a name or a callback.
Your customer list stays in sync: captured details fill in your contact for that caller (without overwriting anything you've already entered), so returning callers are recognized next time.
Related
- Your assistant, at a glanceSee everything your assistant does from one page — its duties, what it knows, how it sounds, this month's allowance — and where to change any of it.
- Your InboxYour assistant's plain-English write-up of everything it handled — calls, voicemails, and your morning briefing — a two-minute morning read.
- Your calls and textsEvery call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Write to a person.
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.