What may your assistant do alone

Each row sets how much rope the assistant gets for one kind of action: handles it alone (does it, logs it), handles it, tells you (does it and notifies you), asks you first (drafts it and waits in Approvals), or template only (sends a fixed message, never free-form).

Some rows are locked on purpose: prices outside your price book, first texts to brand-new contacts (carrier consent rules), firm payment reminders, and anything touching refunds or legal wording always wait for you. Those locks protect you and your customers — they're not settings.