Each row sets how much rope the assistant gets for one kind of action: handles it alone (does it, logs it), handles it, tells you (does it and notifies you), asks you first (drafts it and waits in Approvals), or template only (sends a fixed message, never free-form).
Some rows are locked on purpose: prices outside your price book, first texts to brand-new contacts (carrier consent rules), firm payment reminders, and anything touching refunds or legal wording always wait for you. Those locks protect you and your customers — they're not settings.
Related
Your assistant, at a glance
See everything your assistant does from one page — its health, what it knows, its voice, and call routing — and where to change any of it.
Your Inbox
Your assistant's plain-English write-up of everything it handled — calls, voicemails, and your daily briefing — a two-minute morning read.
Your call & text History
Every call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support