Your business data — contacts, jobs, quotes, invoices, call history, and everything you taught your assistant — belongs to you, not us. We process it to run your office; we don't sell it, rent it, or use it to advertise. We never train AI models on your data, and the AI providers we use are contractually barred from doing so too.
You can take all of it with you at any time. Settings → Export my data downloads everything in one zip: your contacts, jobs, quotes, invoices, and call log, plus your whole setup — price book, business hours, FAQs and policies, approval rules, and your customers' opt-out list. No request form, no waiting on us.
Call recordings are kept for 90 days and then deleted automatically. If you close your account, export first if you want a copy — then we delete your business data. The one exception is the texting opt-out ledger, which carrier rules and US law require us to keep so a customer who said STOP stays opted out.
The full plain-words policy lives at /legal/privacy, and every outside service that touches your data is listed at /legal/subprocessors — what they see and why.
What it costs: nothing. Owning your data isn't a plan feature; it's how the product works on every plan.
Related
Create your account and set up your business
Step 1 of 6: sign up free and tell Conduit the basics about your business. Plan on about 30 minutes to a live assistant — you pay only when you go live.
Getting around Conduit
A quick map of your dashboard — your assistant, the menu on the left, and your day at a glance — so you always know where to look.
Teach your assistant about your business
Step 2 of 6: feed your assistant your website, services, and the questions customers ask most — so it answers like someone who works there.
Stuck? Talk to a human
Email support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
Email support