Oct 2026 · RelaunchWelcome to the new Conduit.Same promise. Rebuilt front to back.What changed →
Search for an answer, or browse by topic. Everything here is plain words — what each part of your assistant does, and exactly how to use it.
Six short steps from signup to a live assistant answering your calls.
Sign up, set up, and go live — the whole path. · 11 articles
Step 1 of 6: sign up free and tell Conduit about your business. Five setup screens, calls live the same day — you pay only when you go live.
3 min readA quick map of Conduit: Home, Calls, Leads, Schedule, Inbox and your assistant down the left; search, the bell and your account across the top.
4 min readStep 2 of 6: review what the website scan found, add your services and the questions customers ask most — so it answers like someone who works there.
3 min readStep 3 of 6: choose a name, voice, and personality, then pick Solo, Team, or Office and go live. You see the price before you pay.
3 min readStep 4 of 6: decide how calls reach your assistant — forward your own number or hand out the new one — and dial the one code your carrier needs.
2 min readStep 5 of 6: call your assistant's number, hear the AI-and-recording disclosure, and watch the call land in Calls with a recording and transcript.
1 min readStep 6 of 6: finish the setup list on Home, turn on texting when you're ready, meet your morning briefing, and work from Calls, Leads, and Schedule.
2 min readA short welcome tour runs once, the first time you land on Home after setup. Here's what it shows and how to replay it any time.
1 min readThere's no app to install: Conduit on your phone is the same product in your browser — bottom tabs, one-tap handoff, every recording a tap away.
1 min readYour business data belongs to you: Conduit never sells it or trains AI on it, you can export everything any time, and recordings delete on a set schedule.
1 min readRun several businesses from one account, each with its own number, assistant, and inbox; how many you get depends on your plan.
1 min readPoint your calls at your assistant and keep your number. · 7 articles
Settings → Phone & texting in plain words: your assistant's number, whether it or your phone answers first during open hours, and how hours decide it.
3 min readKeep the number your customers know and forward it to your assistant — every call or only the ones you miss — with the exact carrier code to dial once.
3 min readChoose how many times your own phone rings before an unanswered call rolls to your assistant, 2 to 3 recommended; Verizon is fixed at about 5 rings.
1 min readiPhone's Live Voicemail (iOS 17+) answers calls before forwarding can reach your assistant; turn it off in Settings so callers get a live answer.
1 min readForward every call on your line to your assistant so your phone never rings, armed and disarmed by a code you dial yourself.
1 min readConduit routes each call from your hours: your phone during business hours, your assistant after close or on closures, with shift-change notifications.
1 min readA one-time carrier registration before your assistant can text customers. You'll need an EIN (free from the IRS). Typically 1–3 weeks.
3 min readIts voice, what it knows, and what it's allowed to do. · 37 articles
See everything your assistant does from one page — its duties, what it knows, how it sounds, this month's allowance — and where to change any of it.
3 min readYour assistant's plain-English write-up of everything it handled — calls, voicemails, and your morning briefing — a two-minute morning read.
2 min readEvery call and text your assistant handled — each with its recording, full transcript, and outcome — plus how to filter to what matters.
2 min readYour assistant answers your business number — hand it out or forward your line to it — works out what callers need, books or messages, and logs every call.
1 min readEvery call gets one outcome: booked, message, price question, emergency, info, missed, follow-up, personal, spam, wrong number, or unrelated.
1 min readEvery answered call shows the caller's name, number, and email when given, captured during the call and shown in your call log beside the transcript.
1 min readWhen a repeat customer calls, your assistant recognizes their number and greets them by first name; recognition is by phone number only, never by voice.
1 min readYour own greeting plus a length cap, with every voicemail transcribed to your inbox and summarized; used after hours if you choose message-taking.
1 min readRobocalls and solicitors get one polite sentence and the call ends; they're filed under Screened, never emailed to you, and never use your minutes.
1 min readWhen a caller describes danger like gas, flooding, or sparking, your assistant advises 911 or the utility, then works down your emergency chain.
1 min readChoose what happens when you're closed: your assistant answers fully, takes messages only, or takes messages and gives you an immediate heads-up.
1 min readEvery booking gets a confirmation text, a day-before reminder, and an optional morning-of reminder; customers can confirm or reschedule by reply.
1 min readWhen a call is missed or abandoned, the caller gets a text within seconds, before they dial the next business; needs carrier texting registration.
1 min readCustomers text your business number and your assistant replies to booking questions and follow-ups; you see every thread and can take over instantly.
1 min readAdd the questions you'd ask yourself — where the work is, when they need it, the best time to call back — and your assistant works them in naturally.
2 min readEvery customer who reaches out becomes a lead: what they need, the details you asked for, when to reach them, and what your assistant already promised.
2 min readWhile on a call, your assistant can text the caller a helpful link like your services page or directions, using your own details; it never texts prices.
1 min readYour assistant files spam, misdials and solicitors into Screened so they stay out of your day — always visible, always one tap from being restored.
1 min readOne place where everything your assistant does lands: overnight voicemails, call reports, new leads, and booking changes, each linking to its evidence.
1 min readAdd the numbers you never want screened — family, your accountant, a key supplier. They get a warm hello and your assistant takes a personal message.
1 min readOne email per call with everything in it — plus a text, a push, and your inbox. Never four emails about the same conversation.
2 min readEvery morning at your chosen time: calls answered, bookings made, leads captured, and the short list of things that need you, by email, text, or both.
1 min readOn the first business day of each month, one inbox item shows what your assistant did last month, every number a real count from your account.
1 min readEach night Conduit reviews the day's calls and drafts optional knowledge fixes and safe wording tweaks for your approval; nothing changes without your OK.
1 min readWhen callers ask something your assistant can't answer, it notes the question; recurring ones become an inbox item you answer in a sentence to teach it.
1 min readPaste your website or Google Business Profile link at setup and your services, FAQs, and hours are drafted for you to review and edit.
1 min readWhen your assistant gets something wrong, tap 'Why this answer?' on a call to see the service, policy, or FAQ line behind it, then fix the source.
1 min readSet how much your assistant may do alone, action by action, in Approval rules. Two rows — follow-up bookings and first texts — stay locked on purpose.
1 min readThe few things your assistant won't do alone wait here: approve does it as drafted, deny discards it.
1 min readInbound callers can never change your settings, hours, or prices by phone, not even by claiming to be you; changes happen only in the dashboard, signed in.
1 min readPress Cmd-K to search everything — contacts, calls, texts, inbox items, bookings — with fuzzy matching, so 'the lady who called about Tuesday' finds Judy.
1 min readSend every completed call and booked appointment to any tool via a webhook (a Zapier Catch Hook works out of the box) as signed, verifiable JSON.
1 min readComing soon: give your assistant its own email address and auto-forward chosen mail; it triages, summarizes, and drafts replies for your approval.
1 min readComing soon: true two-way sync with your business email so your assistant can send as you; it ships after the email providers' security reviews.
1 min readComing soon: after a visit wraps, the customer gets a friendly text asking for a Google review; tell us you want it and we'll tell you when it ships.
1 min readComing soon: Facebook and Instagram posts drafted from your real work and reviews, for you to approve before anything posts.
1 min readComing soon: plans bookings around addresses and drive time so back-to-back appointments don't fight the map. Set your service area for now.
1 min readBookings, your week, and calendar sync. · 6 articles
Your week, where every booking your assistant makes shows up automatically — how to read it, open a booking, add one, and move between weeks.
2 min readYour assistant books work into your open slots, never double-books, and reads the booking back; callers can reschedule or cancel by phone.
1 min readConnect Google Calendar so bookings appear within seconds and your own events block those slots; Google is the only provider today, not Outlook or Yahoo.
1 min readAdd a closure or vacation range and your assistant tells callers you're closed and when you're back, and won't book work into those days.
1 min readOne tap hands your calls to your assistant until you say you're back — or until midnight, when it clears itself. No codes to dial.
1 min readYour assistant only sends texts a customer asked for, and holds them to 8am–9pm in your business's time zone anyway. STOP is honored permanently.
1 min readPlans, what you're using, and payments. · 1 article
Sign-in, your data, and keeping the account safe. · 3 articles
Lock down the account that runs your phone line: password reset, two-step verification with backup codes, and signing out other devices.
1 min readConduit works in your phone's browser: decisions show under Needs you on Home, and from any call you can call or text the customer back.
1 min readCancel any time, no fees; service runs through your paid period. Export everything in one click. Deletion is immediate and keeps only three records.
3 min readQuick fixes when something isn't behaving. · 3 articles
What callers hear if our voice provider is down, how you find out, the public status page, and why running out of minutes is not an outage.
2 min readReach Conduit support by email at support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.
1 min readHow to read a carrier rejection, which fixes happen automatically, what's yours to change, and where to get help. Resubmitting costs you nothing.
4 min readEmail support@conduitapp.ai — a real person reads every message. No ticket bots, no phone tree.